PSE 8 - Unable to enter serial number

[paulr49]

I actually use PSE12 most of the time, but I have 2 copies of PSE8: one I used (and uninstalled when I bought PSE12) and one which came free with a Canon scanner, which has never been installed. I have the serial numbers for both of them. I have just tried to install a copy on my laptop and the program keeps telling me I have not entered the serial number. I have entered it both with and without dashes between the groups of numbers. I have tried both copies. I can't even install the trial version. The message I get states that either the region or serial number is missing!

Any help welcome

Paul

[Little_Pale_Face]

Hi,

Are you entering the region?

Does your serial numbers begin 1057 - don't quote them here, it's public

Brian

[paulr49]

  wrote

Hi,

Are you entering the region?

Does your serial numbers begin 1057 - don't quote them here, it's public

Brian

The region box is greyed out. And yes, they begin 1057

Paul

[Little_Pale_Face]

hi,

So, if you click into that region box, it doesn't allow you to select a country?

As a matter of interest, why not load PSE 12 onto your laptop?

Brian

[paulr49]

Yesterday I couldnt click and select a country. This morning it has worked OK so I'm not sure what I was doing wrong. Anyway it is now installing.

I already have PSE 12 on 2 computers.

Thanks for your help

Paul

[Little_Pale_Face]

Hi,

It's a computer - they sometimes have a sulk.

Glad it's going now.

Brian