PSE Organizer 2019, poor performance/crashes. Win10 pro 64

Report · Nov 14, 2018

Organizer took a week to catalogue 15,000 photos. On occasion it has used all available system memory which resulted in my PC blue screening.

Browsing the Organizer is painfully slow. I timed it, a search using details (metadata) takes 2 mins 50 secs.

I have run Optimize and Repair under Catalog manager. No change. Does anyone have any top tips? All other programs run without issue.

My environment info:

Elements Organizer 17.0.0.0
Core Version: 17.0 (20180830.m.125874)
Language Version: 17.0 (20180830.m.125874)

Current Catalog:
Catalog Name: Micks Photographs
Catalog Location: C:\Users\mickb\AppData\Roaming\Adobe\Elements Organizer\Catalogs\Micks Photographs\
Catalog Size: 105.6MB
Catalog Cache Size: 2GB

System:
Operating System Name: Windows 10
Operating System Version: 10.0
System Architecture: Intel i7 CPU Family:6 Model:13 Stepping:7 with MMX, SSE Integer, SSE FP, SSE2
Built-in Memory: 15.9GB
Free Memory: 10.6GB
SSD Hard drive

The details of the faulting modules from the Windows application log:

Faulting application name: PhotoshopElementsOrganizer.exe, version: 17.0.0.0, time stamp: 0x5b886ef1

Faulting module name: Qt5Core.dll, version: 5.6.1.0, time stamp: 0x5745ce60

Exception code: 0xc0000409

Fault offset: 0x000000000028e3a4

Faulting process ID: 0x1fc0

Faulting application start time: 0x01d47c2a82590a19

Faulting application path: C:\Program Files\Adobe\Elements 2019 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\Program Files\Adobe\Elements 2019 Organizer\Qt5Core.dll

Report ID: f24a7f06-9686-48c6-8014-d99e9799a4b9

Faulting application name: PhotoshopElementsOrganizer.exe, version: 17.0.0.0, time stamp: 0x5b886ef1

Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0x40b70dec

Exception code: 0xc0000409

Fault offset: 0x000000000006e57e

Faulting process ID: 0x5150

Faulting application start time: 0x01d474e82c509c4e

Faulting application path: C:\Program Files\Adobe\Elements 2019 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report ID: d995c3cb-36e4-4b01-8deb-67f1007ad45e

Report · Nov 25, 2018

Do let us know what the solution is to this fiasco as I am really frustrated about PSE 2019 crashing all the time.

Report · Nov 27, 2018

Hi,

I had couple of questions regarding your post, so that we could analyze this further:

Organizer took a week to catalogue 15,000 photos.

1. What do you exactly mean when you say a week to catalogue photos? Does it meaning analysis of photos for faces or some other operation?

2. What is the location of your pictures? Is it on a local drive on your system, an external drive or network?

3. Please let me know the format of your images, are they RAW images, .jpeg images or some other format?

Catalog Cache Size: 2GB

4. Could you please be clearer about this? Please tell me the exact name of folder or the file you are talking about which has size of 2GB.

Browsing the Organizer is painfully slow. I timed it, a search using details (metadata) takes 2 mins 50 secs.

5. Were these operations slow when FR was running on catalog? Is the performance same after pictures have been analysed or is it better?

Thanks,

Somya

Report · Nov 27, 2018

Organizer took a week to catalogue 15,000 photos.

1. What do you exactly mean when you say a week to catalogue photos? Does it meaning analysis of photos for faces or some other operation?

Yes, 15,000 photos that went through with the 'Automatically Analyze media' option ticked

2. What is the location of your pictures? Is it on a local drive on your system, an external drive or network?

Local drive.

3. Please let me know the format of your images, are they RAW images, .jpeg images or some other format?

.jpg

Catalog Cache Size: 2GB

4. Could you please be clearer about this? Please tell me the exact name of folder or the file you are talking about which has size of 2GB.

Help > System Info gives these stats

Elements Organizer 17.0.0.0

Core Version: 17.0 (20180830.m.125874)

Language Version: 17.0 (20180830.m.125874)

Current Catalog:

Catalog Name: Micks Photographs

Catalog Location: C:\Users\mickb\AppData\Roaming\Adobe\Elements Organizer\Catalogs\Micks Photographs\

Catalog Size: 108.8MB

Catalog Cache Size: 1.7GB

System:

Operating System Name: Windows 10

Operating System Version: 10.0

System Architecture: Intel CPU Family:6 Model:13 Stepping:7 with MMX, SSE Integer, SSE FP, SSE2

Built-in Memory: 15.9GB

Free Memory: 11.5GB

Browsing the Organizer is painfully slow. I timed it, a search using details (metadata) takes 2 mins 50 secs.

5. Were these operations slow when FR was running on catalog? Is the performance same after pictures have been analysed or is it better?

It's better now that the pictures have analysed . About 2 seconds.

I still have a repeatable error. If I add names to unNamed faces I can see the memory usage slowly increase. PhotoshopElementsOrganizer.exe will be at the top of the windows Task Manager consuming all available memory until the PC crashes. It usually takes about 20 mins of me manually adding names to unnamed faces to get to max memory usage

Report · Nov 27, 2018

in the time it took me to upload that last post (2 mins) memory usage increased by more than 1GB. I wasn't even using Organizer, it was just open on my desktop

Report · Nov 28, 2018

Hello Somya

I've uploaded my zipped catalog as requested

Regards

Mick