PSE14 MAP NOT WORKING

[sweepling]

Suddenly, when I try to add a 'place' the map page opens, but there is no map showing on it.  This means that I cannot add a location to my images.  I understand that the mapping is now via Google.  Is there a way to restore the mapping without a complete reinstall of PSE14, please.

regards.

[sweepling]

The above refers to PSE 14 on the PC; I have opened PSE Organiser on my laptop and exactly the same thing happens as happens on the PC: no Map when trying to add a location.  The build of both copies of PSE14 is 14.1 (20151206.m.83730).

I am now wondering if Update to 14.1 has corrupted the mapping.

Perhaps Adobe could have a look at this?  Is it just me, or is it global.

[Frank HJ Cuypers]

Since yesterday, I have exactly the same issue in PSE11 on WIndows 10. When I open the "Places" view to look at previously tagged pictures, I get an empty map on which the tags are placed.

Same thing when opening the  "Add Places " feature.

[Frank HJ Cuypers]

Seems to be a duplicate; see also PSE 13 Place Tag google map not showing and Elements 13, Google Maps Not Displaying in Places View.

[anweshac54391914]

Hi,

Sorry for the inconvenience.

We are aware of this issue and are working on possible solutions . For more details, please see Map does not load in Elements Organizer 11, 12, 13, and 14

Thanks,

Anwesha

[olhu4343]

Hello Anwesha,

can you explain "We are aware of this issue and are working on possible solutions ."

Best regards

Oliver

[denaj87852807]

This is very frustrating! PSE 15 reduced the location information from 4 levels to 3, I was so annoyed that I got a refund for pse 15. It looks like you've done a work around in pse 2018, but now THIS problem on PSE 14! I'm actively looking for an alternative to anything Adobe. In my opinion, you don't improve your products with subsequent releases, you make them worse. I'm very annoyed, and would just like to have PSE 14 working again. I'm most certainly NOT going to upgrade to CC, when your customer service is so poor, Adobe has done everything to encourage to find alternative products.

Dena

[arshla jindal]

Hi,

Maps in Photoshop Elements Organizer are up and working now. You can continue using the same. Let us know in case you've any issues.

Thanks

Arshla Jindal

[denaj87852807]

Thank you! Working much better now, although it's still very slow to load (compared to Mac's photo's for example.) Really do appreciate you addressing this.

Dena

[Frank HJ Cuypers]

It is also working again on my PSE 11. Thanks.

[paulk96420447]

Mind telling me how this issue is resolved when I still have this problem under PSE 14 and Windows 10?  What is needed to be done?

[J Keinert]

It is working again. Thanks

[JonathanHarp]

This problem ie Map not appearing seems to have resurfaced, I am using PSE 14.  Hence I am unable to add any places tag or use the add location function.

[Frank HJ Cuypers]

Same on PSE11. The "Places" window stays completely empty: no map and no markers.

[johnmike]

Yup. I've got the same problem. Is there a fix or do I have to wait for slow Adobe to respond.

[dcrtaylor]

I am having the same problem with Elements 14. Need help!

[paulb74770752]

I also reported this with PSE14 a couple days ago on the forum thread "Elements 13, Google Maps Not Displaying in Places View".

No Adobe response there either.

[paulb74770752]

Does this problem exist in Elements 2018?

If this requires an upgrade for stability let me/us know. I'll do it.

I just need to be sure I'm not wasting my time and money. Actually I'm already wasting my time

Please Respond Adobe

[MichelBParis]

Don't post twice.

See the answer to the same question in the other discussion:

https://forums.adobe.com/message/10580036?tstart=0#10580036