PSE15 Fails to launch - Windows Store Version

Report · Nov 29, 2016

A few days ago I purchased Photoshop Elements 15 via the Windows Store (Windows 10 Build 14971). It downloaded withoyr error, and installed without a problem, but if I click on 'Launch' from the store, or the icon from the start menu, I get the error:

"C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopElements15_1.38...\Adobe Photoshop Elements 15.0.exe - The Parameter is incorrect."

I have uninstalled it and reinstalled it - made no difference.

I navigated to the above folder using Admin PowerShell, and attempted to run the EXE directly from there and got:

Program 'Adobe Photoshop Elements 15.0.exe' failed to run: Access is deniedAt line:1 char:1

+ & '.\Adobe Photoshop Elements 15.0.exe'

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~.

At line:1 char:1

+ & '.\Adobe Photoshop Elements 15.0.exe'

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

+ CategoryInfo : ResourceUnavailable: (:) [], ApplicationFailedException

+ FullyQualifiedErrorId : NativeCommandFailed

Other apps from the store download/install/Launch without issue.

I do have PE14 installed, and that is still working OK.

I have spoken to Microsoft support, but they say if other apps install fine, it's an Adobe issue 😞

Any ideas??

Message was edited by: Mark Bright

Report · Nov 29, 2016

Hi Mark, I think this version is new to most of us fellow users. It’s a package container installation, different to the regular version which is probably why you cant access the application even with admin privileges. Sometimes Adobe staff pop by but you could start an on-line chat. Good luck.

Click the link below using a browser that accepts cookies and allows popups and ensure you are signed-in with your Adobe ID. Wait for the blue button to appear, and click where you see the words: “Still need help? Contact us” Ignore the suggested links to try, which will take you full circle back to this forum. Go straight to the blue button at the bottom. Wait for the next page to load and click in the white area to start chat.

Contact Customer Care

Report · Nov 29, 2016

Sorry for the inconvenience.

Can you please try a machine restart and then try launching Photoshop Elements 15 from Start Menu.

Thanks,
Anwesha

Report · Nov 29, 2016

I have done (several times) - still does not launch.

I have been chatting to support, and after several false starts (Asking for the Serial Number, Trying to uninstall via Control Panel, 're-downloading' the Win 32 version etc.) they suggested that it could be an 'known issue' where windows loses your credentials, the work around for that being that you go to Settings > Accounts > Email & App Accounts and 'Add a Microsoft Account' - but just put your same email/password in.

I did that, but again, it made no difference in my case, but thought it worth documenting here, as it may work for others...

It does seem at the moment that the debugging tools for this packaged version are lacking c/w the Win32 tools - nothing in Event Log etc., is this the case, or are support just not yet aware of whatever tools are now available?

Report · Nov 30, 2016

Ok. We can try one more thing:

1. Launch Powershell in Run as Administrator mode

2. Just type AdobePhotoshopElements15.exe and hit enter

Let us know if this makes any difference

Thanks,
Anwesha

Report · Nov 30, 2016

Already tried that...

From original note above:

Program 'Adobe Photoshop Elements 15.0.exe' failed to run: Access is deniedAt line:1 char:1

+ & '.\Adobe Photoshop Elements 15.0.exe'

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~.

At line:1 char:1

+ & '.\Adobe Photoshop Elements 15.0.exe'

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

+ CategoryInfo : ResourceUnavailable: (:) [], ApplicationFailedException

+ FullyQualifiedErrorId : NativeCommandFailed

Report · Nov 30, 2016

As state by you in the original post, you are navigating to the folder where the app is present and then trying to run it.

This will not work owing to permission fights of Centennial apps.

You just need to write AdobePhotoshopElements15.exe as shown in the screenshot below:

Let us know if you are trying the same way.

Also, can you please confirm if you are working on 64 bit OS?

Thanks,

Anwesha

Report · Nov 30, 2016

Report · Nov 30, 2016

Mark,

I have sent you a private mail. Please check.

Thanks,

Anwesha