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PSE15 problem with "Zoom" blur

New Here ,
Sep 14, 2021 Sep 14, 2021

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I am using PSE15 on my MacBook, 2.9 HZ, Big Sur 11.5.2. 

I was in the middle of doing a photo, the "Zoom" in the Radisl blur suddently became to "Spin". It cound not chnage back no matter I reset the PSE15. I tried to reinstall PSE15, but the massge said " "Install" Needs to be updated" and asked me to seek developer for help. However, Adobe Technical Support told me that they were no long support PSE 15 (it is so pity) and refer me to here. Can someone know how to fix the "Zoom"/"Spin" problem?   Many Thanks.

 

 

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Download and install, Mac, Problem or error

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Reset the photoshop elements 15 preferences by going to

 

Macintosh HD/Users/UserName/Library/Preferences

 

and trashing the

 

Adobe Photoshop Elements 15 Settings folder

 

and

 

com.adobe.PhotoshopElements.plist

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Jeff

 

Thanks for the email.  I cannot find the directory

Macintosh HD/Users/UserName/Library/Preferences.

There is no "Library" under "Users/User Name".

 

Instead, I only found "Macintosh HD/Library/preferences/com.adode.photoshopElements. plist". I trashed the file. but it do not help. 

 

Can You please rechck the Directory for me.

Many Thanks.

James

 

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Adobe Community Professional ,
Sep 15, 2021 Sep 15, 2021

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If you click on your desktop the in the Go menu hold down the Option key the word Library you see is your User Library.

 

 

lib.png

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Hi,  Jeff

It seems  that my put down manu differs from yours. I Anyway, Thanks for your reply and help. I am thinking to downgrade the MacOS from Big Sur to Catalina. 

default9kik5ggzsgqn_0-1631840926651.png

 

 

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Adobe Community Professional ,
Sep 16, 2021 Sep 16, 2021

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Hold down the Option key while in the Go menu in order to see Library.

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Jeff

Thanks you very much.  yes. I hold down the Option key and saw the Library folder. deleted those folder and file you mentioned, restarted the computer as well. However, it did not help. The Zoom blur was still as Spin.   Thinking need to down grade the MacOS from Big Sur to Catalina.  The tricky thing that I was going to ask Adobe was the Zoom blur changing to Spin was happened in the middle of doing a photo process. But Adobe is not supporting PSE15 anymore. It was purchased only 5 years ago. 

regards,

 

James

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Adobe Community Professional ,
12 hours ago 12 hours ago

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Here's one more thing to try:

 

Go to Macintosh HD/Users/UserName/Library/Preferences as you did before and look for a folder named

Adobe Photoshop Elements and if there is a RadialBlur Filter Prefs.psp then trash it.

 

rbp.png

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