PSE15 won't restart

Report · Jul 18, 2017

Hello,

we have tried to install PSE15 on several computers.

All with the same result.

You can install PSE15 and open the Program.

If you close the Program it takes about 5 Minutes to close the “PhotoshopElementsEditor.exe” in the background.

During that period you are not able to reopen the program again.

We meet the hardware requirements and the operating System is windows 8.1 Pro or Windows 10
LTSB.

How can we solve this problem?

Best

Stefan

Report · Jul 18, 2017

Hi Stefan,

Is this issue happening everytime or only when you are working on a particular workflow?

Did you try clearing Preferences once? To do so, Keep Ctrl +Alt +Shift keys pressed while launching Editor.

A dialog will pops up asking to delete settings file.

Say yes.

Thanks,

Anwesha

Report · Jul 18, 2017

Hi,

Thanks for your Response.

it happens all the time.

even without opening a file... just the empty Editor.

with CTRL +ALT +SHIFT i only get the properties of the shortcut or the .exe (WIN10).

Best

Stefan

Report · Jul 18, 2017

Try this:

Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK.

Now, re-launch Editor.

Thanks,
Anwesha

Report · Jul 18, 2017

Hi,

okay. Did it.

Still the same...

It takes more or less exactly 5 minutes to close the EXE 😞

Best

Stefan