PSElements won't open

Participant ,
Apr 06, 2022 Apr 06, 2022

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Elements 18 (2020) starts to open but doesn't complete the opening.  Using iMac Catalina 10.15.7. Had a a similar issue with Mac OS and new M1 chip but that was corrected by changing the sniffer file. Tried that withthe Catalina OS but it didn't work.   Any ideas on how to fix this issue?  Thank you.

 

Here's a look at a part of the log:

"Process: Adobe Photoshop Elements Editor [95545]
Path: /Applications/Adobe Photoshop Elements 2020/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor
Identifier: com.adobe.PhotoshopElements
Version: 18.0 [20200120.m.139570] (18.0.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop Elements Editor [95545]
User ID: 502

Date/Time: 2022-04-06 13:15:16.687 -0700
OS Version: Mac OS X 10.15.7 (19H1824)
Report Version: 12
Anonymous UUID: 180E430B-8AE3-9F3E-93B6-E4B61EB428AB

Sleep/Wake UUID: 47663DE1-56BE-42BB-BAE7-975A23411A80

Time Awake Since Boot: 640000 seconds
Time Since Wake: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 17 grpcpp_sync_server

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000a1f
Exception Note: EXC_CORPSE_NOTIFY"

 

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Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

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What version of photoshop elements are you running on the M1 Mac?

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Participant ,
Apr 17, 2022 Apr 17, 2022

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Hi Jeff,

I am running Elements 2022 on the M1 Mac.  Any help with the problem I am having with Elements 2020 with the Catalina OS is deeply appreciated.

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Adobe Community Professional ,
Apr 17, 2022 Apr 17, 2022

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Since you already have a license to pse 2022 i would suggest removing pse 2020 from Catalina and installing pse 2022, which is more compatible with macOS Catalina. Your allowed two installs of photoshop elements 2022 as per the EULA.

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Participant ,
Apr 18, 2022 Apr 18, 2022

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Thanks, Jeff  I'll give it a try.

 

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Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

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Hi @Sanhodo4 

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted.

~ Jane

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