I recently installed Elements 2022 on Windows 11, and Organizer seems nearly useless as probably hundreds of the photo thumbnails have the dreaded question mark on gray background. There is no way that I'm going to initiate a missing file search for each individual photo. So it seems that I will have to import each photo I want to edit, from elsewhere in my computer. Lame. Am I missing some obvious setting or something?
You say you are seeing the dreaded question mark on a grey thumbnail. A screenshot of what you are talking about would be helpful.
Missing files that previously had a thumbnail will show only a yellow question mark icon in the top left of the image, as in the following example:
IIRC, a question mark alone generally indicates that the thumbnail won't show because the file exceeds the limitations of the Organizer or the Editor. If that is the case, perhaps you need to make the registry adjustments suggested in my linked article. If that is not the case, we need more information from you about how you transferred your catalog to the new machine and whether you changed the path to the files.
Thanks for the reply, Greg. The photos in Organizer were put there by the installation process. Here's a shot of the question marks. As for the photos with the little question mark in the upper left of the thumbnail, could it be that they are photos that have been edited and hence their size too big for the thumbnail limits?
No. Those are all missing files. Since I do all of my file management within the Organizer, I don't often get to see a missing file with no thumbnail. So, now we have to figure out how the files in your catalog became missing.
The first thing to do is select one of the missing files and look in the Information panel. The file location where the catalog expects to find the file will be presented by the Location heading. If you click on the Location link, it will take you to the folder in Windows Explorer. Only you can tell us why the file is no longer there.
And when you say that the photos showed up as part of the installation process, that suggests to me that a prior catalog has been converted to Elements 2022. Do you have another version of Elements installed on the same computer? Does that version also have the same missing files in the catalog? What we really need to know is how the files were originally stored, and how the files were moved by you. Or whether this is something that happened during an upgrade of your computer from Win 10 to Win 11.
Do you have any backups of your catalog?
Thanks again, Greg. Yes, I have a catalog in my Elements 11 program. I had been thinking that there was no override between Ell and E2022 during the installation. I also have photos in Windows 11 Photos, as well as in an old pre-Windows 10 catalog.
So it sounds like I need to do some consolidating as well as using the file Information Panel to see where the various photos are being stored in my computer, a large and tedious process, but if I don't do it it will bug the heck out of me.
Not being a programmer, I made the assumption that things would be made simpler and smoother with an up to date version. I guess we're not there yet.
Thank you for the ideas. I will let you know if I have any success.
Susan, this should not be a complicated process, but you need to answer my questions specifically. I understand that you have both Elements 11 and Elements 2022 on your current computer. Please confirm. If so, please answer the following questions:
I'm sorry if some of these questions are duplicative but I don't have a good handle on how you got to the situation you are in.
And just to clarify some common misconceptions about the Organizer: