Quick and Guided Edit Tools Selection Panel Unpinned and Stuck

[jimroberts]

The tools panel in Quick Edit and Guided Edit Tools mode is "unpinned" and "stuck."  Previously working, I just selected Guided and the tools menu has moved to the top left corner and I cannot "pin" it back to the right border. It doesn't appear to be draggable and there are no left/right-click actions.  The same for Quick Edit Tools except the Adjustments panel is mid-frame. The Expert Mode is fine.

I've tried View > Guides selections; nothing is active. The Window > Panel Bin is stuck too. Window > Reset Panel doesn't do anything in Quick or Guided modes, but works fine in Expert selecting, activating, and resetting any of the Layer/ Effects,.. 

[Greg_S.]

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

[jimroberts]

Thanks, Greg.  Just tried that a couple of times.  No help. 

Tried rebooting. I even deleted and reinstalled Elements 2020.

Here's an image of what I'm getting in Guided Mode.

Thanks,

Jim

 

[jimroberts]

There's a bit of progress in the reload.  Did more testing. The misplaced panels are somewhat active.  I can click on a guided selection and get the wrong Correct panel.  It comes up in the same wrong place as the Quick mode panel. 

I may not have tried it before, but turning on Window > Tools gives me an active and working (?) set of tools.

Major ah-ha (!?)  I can bring up a Correct tool by clicking over where the panel is supposed to be (right side). Here's a shot where I got the Crop Photo just by clicking around in the black space.

Jim

 

[jimroberts · Accepted solution]

SOLVED.  Had this amazing Adobe guy (Ajay) take over my machine and he roared through all the drivers, settings, options fixing things.  There was nothing wrong, but a couple of driver options were fighting.  He cleaned everything up and set some customizations that will be helpful.  I am totally amazed at the support.  Was feeling negative about not having an email address to send a big Word doc with all the symptoms and screen snaps.  Make the Chat, they are TOPS.

[Duke292985152s7e]

Nice you found someone to fix the problem but looking for Ajay (Jesus) to heal my machine wont help me... what adjustments are need to fix the stuck Panel Bin???