Quick "Smart Fix" and other tools do not work - Photoshop Elements 2020 and Max OS X Catalina

New Here ,
Mar 22, 2020 Mar 22, 2020

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Hello - 

 

Anyone else having an issue where in Quick mode, you cannot use any of the tools (Smart Fix, Lighting, Color) on a JPG or RAW file? Expert mode works fine - updated to latest Elements 2020 version and latest OS X Catalina version as well...

 

Kevin

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Actions , Bug , Crash or freeze , Mac , Problem or error

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New Here ,
May 24, 2020 May 24, 2020

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Could you describe a bit more in detail what you observe? Maybe I have the same problem. I use a german version of PSE2020 on OS Catalina 10.15. Opening in QUICK (SCHNELL in german) mode e.g. Color or Balance the drop-down works, I see the windows, sliders, etc., mouse over a window or a slider also works and shows the expected effect but clicking on e.g. a window closes the drop-down but nothing happens to the picture.

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New Here ,
May 26, 2020 May 26, 2020

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So I think I figured out the issue - whenever I work on my extended monitor (4K resolution ViewSonic), these tools do not allow me to "save" the adjustments.

Whenever I use the built in laptop display, it works without issue.

Have you tried this? Do you get a similar result?

 

This isn't a solution - as I think we'd like to be able to work on higher resolution screens and use the tools properly 🙂

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New Here ,
Jun 04, 2020 Jun 04, 2020

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Yes, I think this is also my problem. Today I've used my extended monitor and I've encountered problems with the Quick mode tools. Moving PSE to my laptop monitor solved the problem. I fully agree, I also would prefer to work with PSE on the extended monitor. How can we make Adobe aware of this?

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New Here ,
Feb 26, 2022 Feb 26, 2022

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Well done to mrkevin111 for working it out but this is not a fix.

@Adobe - Steve Cordero You really need to fix this serious bug.

 

I have just upgraded to Elements 2022 for Mac. Everyting is fine on native Mac display, but nothing none ofthe Adjustments in the Quick Tab work on my Extended display. 

 

A very obscure and annoying limitation that I do not expect from professional software.

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New Here ,
Feb 28, 2022 Feb 28, 2022

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@Steve224240417e7e 

 

Sorry,  I am not familiar with the Photoshop Elements product or  the conversation above.  If you want to file a bug issue on an Adobe Desktop product, there is a public submission form to do so located here:  https://www.adobe.com/products/wishform.html

 

 

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