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"Not an Adobe Genuine Software" ?????

New Here ,
Jul 30, 2017 Jul 30, 2017

I purchased the Adobe Elements 15 today for digital download (sale today) from this site and can't download due to verification problems. I can install to a certain point then a message comes up that says "this is not an Adobe Genuine software and appears to be counterfeit" yet I purchased it from this site!

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Community Expert ,
Jul 30, 2017 Jul 30, 2017

whatthefishappening  wrote

I purchased the Adobe Elements 15 today for digital download (sale today) from this site

Please give a link to "this site."

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Adobe Employee ,
Jul 30, 2017 Jul 30, 2017

Requesting you to please provide the link to the site from where you are trying to download, as suggested above.

Also, you can try downloading Photoshop Elements from Download Photoshop Elements | 15, 14, 13, 12, 11, 10​

Thanks,

Anwesha

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New Here ,
Jul 31, 2017 Jul 31, 2017
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New Here ,
Jul 31, 2017 Jul 31, 2017
LATEST

Invoice ID:

ADD015543971

Paypal transaction ID:

7EC63236SB7704045

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