Raw File is not opening in Photoshop Elements 2018

[sofianelalfy]

I have a new camera , Sony A7Riii and I can't open the raw files in Photoshop Elements 2018

I believe there is an update that allows me to open files taken by the camera but I don't know where is it or how to download

[Jeff Arola]

In the pse 2018 editor go to Help>Updates to get the camera raw 10.1 update so you can open those A7R III files.

[sofianelalfy]

HI JEFF

I couldn't find updates in the help menu , where I could find it ?

[MichelBParis]

Are you on a Windows store version?

[sofianelalfy]

No i am on mac

[Jeff Arola]

Then did you get pse 2018 from the Mac app store?

[sofianelalfy]

Yes of corse , purchased from the apple store about a month before the release of the camera, i checked at the apple store if there is an update but there was nothing 

[Jeff Arola · Accepted solution]

Unfortunately, since the mac app store is a "sandboxed" application, the regular photoshop elements

updates that adobe releases for photoshop elements won't work in the mac and windows app store

versions. The updates, if any would come from Software Update on your mac.

Maybe an adobe employee will see this thread and comment if there are plans to update the mac app store to the latest camera raw 10.1.

In the meantime you could use the adobe dng converter 10.1 to convert the files to dng copies, which pse 2018 should then open.

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 10.1

Camera Raw: How to use Adobe DNG Converter - YouTube

[sofianelalfy]

this is screen shot from the last update on 16-jan version 1.2

[Jeff Arola]

Just curious, if you go to Adobe Photoshop Elements Editor>About Plugins>Camera Raw, what version does it say?

[sofianelalfy]

Version 10.0.0.827