Raw photos will not open in my new PSE 15 that I just installed on my laptop

[connieg57259844]

I can not fine one thing preventing the raw files from opening and since they do on the same system in another computer I know it is not my camera.  I wonder if there is some way of actually contacting Adobe about the problem since I paid for the product.

[arshla jindal]

Hi,

Please ensure that you have all the updates installed for your application. To check, in Photoshop Elements, go to Help> Updates , and install if you see any pending Camera Raw updates.

Thanks,

Arshla

[connieg57259844]

I did that.   

[connieg57259844]

I have exactly the same thing on my desk top computer and it all works just fine. 

[MichelBParis · Accepted solution]

You don't state your camera model. That's the most important information.

The second one is if you have updated PSE15 to the last ACR version: 9.10.

FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open?

To know your present ACR version, menu Help > About Plug-in > Camera raw...