Re: Import from iphone is loading duplicates of all items into catalog with current date as created

Report · Dec 18, 2024

THANKS i'm about to scrap and restart I just spotted win 10 in adobe system and i have win 11 pro. Is thatok?

Steps used:

In organizer desktop import camera then get media

Elements Organizer 25.0.0.0
Core Version: 25.0 (20240913.EO.de524712)
Language Version: 25.0 (20240913.EO.de524712)

Current Catalog:
Catalog Name: 2019 REBLD 2 1 1
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\2019 REBLD 2 1 1\
Catalog Size: 338.5MB
Catalog Cache Size: 593.9MB

System:
Operating System Name: Windows 10
Operating System Version: 10.0
System Architecture: Intel CPU Family:6 Model:14 Stepping:10 with MMX, SSE Integer, SSE FP, SSE2
Built-in Memory: 15.7GB
Free Memory: 7.5GB

MACHINE

Device name LAPTOP-VP1UU6GC
Processor Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz 2.59 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID E962B6AC-5AD3-445C-A0AF-43C5A1557B10
Product ID 00330-51652-96630-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 23H2
Installed on ‎1/‎5/‎2023
OS build 22631.4602
Serial number PF1GW8YW
Experience Windows Feature Experience Pack 1000.22700.1055.0

Report · Dec 18, 2024

See my post here which explains what is happening with the import from your iPhone.

I suggest that you either create a new catalog and start importing again, or if you are importing into a mature catalog, sort the grid by Import Batch and delete all the iPhone photos that were part of the particular import. You can then import the files again using the APD Select Folders dialog to import just one set of the images.

The date issue is a random one, and may depend on the original source of the photos on your iPhone. For example, if the photos were received in another application like WhatsApp or Messenger, this may cause a date problem. (I've never really gotten to the bottom of that problem.) Perhaps the issue will be solved by a new import. In my experience, the date is only wrong in the display in the grid or in the date of the folder into which it has been saved. The actual date the photos were taken should be available in the file metadata.

The wrong OS identification in the System Info dialog is a minor bug that Adobe has never fixed. It has been around for several versions. Don't worry about it.