Redemption Code Error for Elements 13

[alext17100587]

Hi... I have a  problem when trying to retrieve a serial number for a new/sealed/unused copy of elements 13. after:

https://redeem.licenses.adobe.com/getserial

I get:

Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone

Any suggestions would be appreciated.

Alex

[Peru Bob]

Where did you purchase it from?

You will have to contact the seller.

It could be counterfeit.

[alext17100587]

it's not.

[Peru Bob]

Who did you purchase it from?

[alext17100587]

Walmart

[Peru Bob]

I would return it to Walmart.

It is possible that Walmart did not activate it properly at the time you purchased it.

[alext17100587]

it's way past the return date. I bought it last year before Christmas and am just getting around to installing it.

why won't Adobe give me a serial # for a legit copy that I bought? I've read online that others have experienced the same run around.

Alex

[Peru Bob]

Do you realize that that version 13 is almost three years old?

[alext17100587]

yes. why should that matter to Adobe? I bought a totally legit copy of Adobe Elements 13 from a totally legit retailer. I'd like to get a valid a serial number for the Adobe product I purchased.

Alex

[alext17100587]

I'm switching back to VideoPad. The new version took care of the problems I was having with the old version. Editing is fast and smooth. Glad to be done with Adobe.

[artk53901205]

I have the same problem with elements 13.  I bought a copy of this software from an eBay vendor.  The vendor stated that I may need to contact Adobe in order to redeem the serial number and activate the software. 

Could someone at Adobe reply to this forum question?

Thanks.

[Peru Bob]

artk53901205  wrote

Could someone at Adobe reply to this forum question?

Thanks.

Although on occasion an Adobe employee may visit here, this is a user to user forum.

I am not an Adobe employee.

Did the seller say it was new or used?

If used, see here:

Transfer an Adobe product license

If new:

Did the seller give you a redemption code or serial number (Don't post it here on this public forum)?

[artk53901205]

Hi,

I tried going to transfer an Adobe License and it didn't work out.  I couldn't get a case no. from the Transfer License page.  So I chatted with an Adobe agent and got a serial number to install the app.

Thanks for your help on this matter.