Redemption Code issue

[Guest]

Hi.

Purchased Elements 12 on sale in Walmart. Figuring I could download the product, I didn't think I needed the disc or packaging as long as I had the redemption code to get serial code. Redemption error says code is not valid.  Screenshot included. I can't go back to the retailer. It's totally my fault, I know but.. Am I out the $60?

Thanks

Walt

[Peru Bob]

You can only use a redemption code once.  See here:

Find your serial number

[Guest]

It has never been used before I purchased it in Walmart. I mistakenly thought that I did not need anything from the box except the card with the redemption code. This is a brand new, valid redemption code. I discarded all packaging and contents except for the redepmtion code. Is it useless without the disc?

[Peru Bob]

If the redemption code is invalid, Walmart may have not scanned it properly to make the activation code active.  Can you retrieve the package and take it to Walmart with your receipt?

[Guest]

No, this was end of last week. Even if I took my receipt back to Walmart, without the packaging, they cannot help me. If I must have the disc, I wasted $60. An expensive and painful lesson, for sure.

Back in the day... software was downloaded. You needed only the key. Times have changed, it seems.

Thanks for your help.