Reinstalled Elements 2022, Won't open Raw Files or Camera Raw.

New Here ,
Feb 27, 2022 Feb 27, 2022

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My Elements 2022 disappeared so I reinstalled it (twice). Now it will not open Raw files. Camera Raw does not open. I can open a jpeg but when I try to save it , it wants to save as MP4, jpeg is not an option. My system is Windows 10. Any suggestions? It had been working fine since Nov 29, 2021.

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Adobe Community Professional ,
Feb 27, 2022 Feb 27, 2022

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quote

My Elements 2022 disappeared


By @Greg23358285vocv

 

Please explain exactly what happened.

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Adobe Community Professional ,
Feb 27, 2022 Feb 27, 2022

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Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html


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Adobe Employee ,
Mar 22, 2022 Mar 22, 2022

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Dear User,

Thank you for reaching out to us. You can try the steps mentioned by Peru Bob. 
I need some more details to work on your issue. Please provide some more details about your system - Platform - Mac/Windows, OS version, System Hardware Configuration, PSE version, whether it was an upgrade or fresh install.

Please share all these details so that I can further assist you in this issue.

Thanks,

Geetanjali 

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