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Reinstalling Photo Elements 14

New Here ,
Jun 11, 2020 Jun 11, 2020

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Everytime I attempt to reinstall Photo Elements 14 purchased in 2015 at Costco, I keep getting a message that the ID code is in use. I am the only person who has used this software so I know that it isn't installed on any other computers and I have deleted it from my computer and even reformated the HD hoping this would remove any traces of the software ever being installed.However, I continue to receive this same message that the number is in use. Anyone have any ideas how to resolve this problem?

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