Return of Product

[ledam97307123]

You are now chatting with Chandni.
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9:22:03 AM

Leda Maria:

Hi Chandni

9:22:04 AM

Chandni:

Hello! Welcome to Adobe support.

9:22:14 AM

Leda Maria:

I am Leda the one in charge on it

Your chat transcript will be sent to wardnasse@gmail.com at the end of your chat.

9:22:30 AM

Chandni:

How are you doing today Leda?

9:22:40 AM

Leda Maria:

pretty good, thanks,

9:22:44 AM

Leda Maria:

and you?

9:23:28 AM

Chandni:

I am great thank you for asking.

9:23:36 AM

Chandni:

I have received your query here.

9:23:36 AM

Chandni:

Please allow me 1-2 minute(s) to review your account details.

Thanks for contacting Adobe.
Visit our forums. Post questions and get answers from experts 24/7.

Your case number: 0188423024Leda Maria

Here's what we know about your issue so far. It relates to:

Products for organizations: business, government, education Change

Thank you for your patience.While you wait, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.  You can also chat with Adobe experts live on Twitch. See our schedule for Ask the Experts LIVE, and get "How To" video live streams, ask questions, and learn new skills!

All our representatives are currently busy assisting other customers. Your wait time is approximately '0' minutes. Thank you for your patience.

You are now chatting with Rakesh.
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9:39:43 AM

Rakesh:

Hello! Welcome to Adobe Customer Service.

9:41:00 AM

Leda Maria:

I just want to return a product that I bought wrong, I already bought a new one good to install in my computer... Would you pleas just HELP me to return the wrong product, and get refund money in my bank?

[99jon]

See if this link helps:

Return, cancel, or exchange an Adobe order

[ledam97307123]

Hi

I went to the page, but how can I desative a product if it was NEVER

activated,

Again I just want to have my money back, as I cannot use this product, and

I already bought the right on for us. Paid 108.00 by PayPal, and just want

this money back into my bank account.

Hope to hear soon from you,

Leda Maria

[Personal information removed by moderator]

[99jon · Accepted solution]

If you purchased directlt from Adobe I suggest you log-in to your account and find the case number.

Sign in with your Adobe ID (email address & password) and choose the tab “Plans & Products”

Then view your products. Every registered application should be shown with serial numbers.

If the case is still live add a reply and explain the product has never been installed and activated.

To see a list of your registered products and their serial numbers, go to My Account

[ledam97307123]

okay, I will thank you for your replay,

Best, Leda Maria

[Personal information removed by moderator]