Save for web not working

[joeg62828822]

I have searched hard for an answer to this question. I have Elements 2018 (Mac) and when I try to Save for Web, I get an error message that says 'The operation could not be completed. The file or directory could not be found.'

Following suggestions here, I have deleted the Prefs file but it doesn't help.

I have the same problem in all my Adobe CS6 apps and I tried a trial of the latest Photoshop CC to see if the problem was fixed. It doesn't work there either.

Somebody must know what is going on here?

[hatstead]

At which stage of your work-flow are you invoking the command "Save for Web?"

Are you on the Expert tab?

[joeg62828822]

I doesn't matter when I choose Save for Web. It doesn't work on a fresh launch or some time later. Yes, I am on the Expert tab, I've been using Photoshop since version 1.0.

[Jeff Arola]

Something could be wrong with your user account.

Did you try making a new user account to see if that makes a difference?

[joeg62828822]

It works fine in another (clean) account but I don't want to have to change accounts just to use one program if I don't have to. I have done all the permission repairs in Get Info and in the Terminal. I don't know what else it can be.

[Jeff Arola]

You can make a new admin account and delete your old one with the option to keep the same Home folder or in your case it might be best to use a new Home folder, transfer any documents and such from the old and then delete the old one since that could be the cause of the problem with save for web.