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Save to Cloud Option Missing in 2021

Adobe Community Professional ,
Jan 03, 2021 Jan 03, 2021

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I have Photoshop Elements 2021 installed and an active Creative Cloud account.  The option to "Save as..." does not show up on my Windows 10 computer.  I've logged PE out and back in.  I've looked in Preferences.   I've reset PE preferences. I'm stumped!  I can't figure out where to look.  I have not uninstalled and reinstalled - yet.

 

Thanks in advance. 

 

Bill

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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Dear User,

 

Could you please check and confirm the below:

1. You are signed-in to Editor

2. You have Creative Cloud Signed in with the same Adobe ID.

3. Could you share a screenshot of the Help menu with us?

 

Also it would be helpful if you could share the ID, which you have used to sign-in to Photoshop Elements 2021?

 

In addition, Please do also share the platform details on which you are using the product.

 

Regards

Vipin

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New Here ,
Jan 15, 2021 Jan 15, 2021

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I am having the exact same problem. I have tried reinstall and it made no difference.

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Adobe Employee ,
Jan 16, 2021 Jan 16, 2021

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Could you also please check and confirm the below:

1. You are signed-in to Editor

2. You have Creative Cloud Signed in with the same Adobe ID.

3. Could you share a screenshot of the Help menu with us?

 

Could you share the ID, which you have used to sign-in to Photoshop Elements 2021?

 

In addition, Please do also share the platform details on which you are using the product.

 

Regards,

Vipin

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New Here ,
Jan 17, 2021 Jan 17, 2021

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I am signed into the editor & creative cloud with the same Adobe ID

 

Edition Windows 10 Pro
Version 20H2
Installed on ‎19/‎07/‎2020
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0

 

20210117_143732.jpg

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Could you also please share the contents of system information? To get the system information, Please click on Help Menu -> System Info.

 

Regards,

Vipin

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New Here ,
Jan 20, 2021 Jan 20, 2021

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LATEST

Adobe Photoshop Elements Version: 19.0 (20200826.m.151582) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3293 MHz
Built-in memory: 8144 MB
Free memory: 496 MB
Memory available to Photoshop Elements: 7436 MB
Memory used by Photoshop Elements: 70 %
ACP.local Status:
- SDK Version: ^0
- Core Sync Status: Unknown
- Core Sync Running: Unavailable
- Min Core Sync Required: Unavailable
ACPL Cache Config: Unavailable
Image tile size: 128K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=11, left=1920, bottom=911, right=3360
OpenGL Drawing: Disabled.
License Type: Perpetual
Feature::Dummy Feature: OFF
Feature::GPULensBlur: ON
Feature::HEIFFormat: ON
Feature::CloudPSDSnapshotFiles: OFF
Feature::CloudDocs: ON
Feature::CloudDocsEnableFaultInjection: OFF
Feature::CloudDocsFailAll: ON
Feature::CloudDocFolders: ON
Feature::CloudDocFolders: ON
Feature::Frame Tool: ON
Feature::AliasLayers: OFF
Application folder: C:\Program Files\Adobe\Photoshop Elements 2021\
Temporary file path: C:\Users\craig\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 429.9G, 216.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2021\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2021\Plug-Ins\
Additional Plug-ins folder: not set

Installed components:
ACE.dll ACE 2020/03/20-01:07:43 79.618478 79.618478
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOLS.dll Adobe Online Services 5.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2020/03/04-16:25:03 79.368699 79.368699
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeXMP.dll Adobe XMP Core 2020/02/13-01:07:22 79.164360 79.164360
AdobeXMPFiles.dll Adobe XMP Files 2020/02/13-01:07:22 79.164360 79.164360
adobe_caps.dll Adobe CAPS 10,0,0,8
AGM.dll AGM 2020/03/20-01:07:43 79.618478 79.618478
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
AIDE.dll AIDE 2020/03/13-16:17:19 79.618276 79.618276
amtlib.dll AMTLib (64 Bit) 11.0.0.39 1.000000
ARE.dll ARE 2020/03/20-01:07:43 79.618478 79.618478
AutoSelection.dll Adobe Photoshop Editor 16.0
AXE8SharedExpat.dll AXE8SharedExpat 2020/02/10-01:08:14 79.617265 79.617265
AXEDOMCore.dll AXEDOMCore 2020/02/10-01:08:14 79.617265 79.617265
Bib.dll BIB 2020/03/20-01:07:43 79.618478 79.618478
BIBUtils.dll BIBUtils 2020/03/20-01:07:43 79.618478 79.618478
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cast_api.dll Cast 1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2020/03/20-01:07:43 79.618478 79.618478
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ems.dll Elements Organizer 19.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
Eyeopener.dll Adobe Photoshop Editor 16.0
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
HDPIM.dll HDPIM DLL 5.1.0.407
HUM.dll HUM DLL 5.1.0.407
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
imslib.dll IMSLib DLL 10.0.0.48
JP2KLib.dll JP2KLib 2020/01/15-13:08:36 79.274247 79.274247
libeay32.dll The OpenSSL Toolkit 1.0.1p
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 11.1.0
mkl_avx.dll Intel® Math Kernel Library 11.3
mkl_core.dll Intel® Math Kernel Library 11.3
mkl_def.dll Intel® Math Kernel Library 11.3
mkl_sequential.dll Intel® Math Kernel Library 11.3
mkl_vml_avx2.dll Intel® Math Kernel Library 11.3
mkl_vml_def.dll Intel® Math Kernel Library 11.3
mona.dll Adobe Photoshop Editor 16.0
MPS.dll MPS 2020/03/10-01:11:52 79.618180 79.618180
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop Elements Editor 19.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor 16.1
PSArt.dll Adobe Photoshop Elements Editor 19.0
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop Elements Editor 19.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
seledit.dll Seledit 1.0
ssleay32.dll The OpenSSL Toolkit 1.0.1p
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960


Required plug-ins:

Accented Edges 16.1
Adjust Facial Features 19.0
Angled Strokes 16.1
Auto Divide 12.0.1
Auto Shake Reduction 18.0
Average 16.1 (2015.1 x001 x003)
Bas Relief 16.1
BMP 19.0
Camera Raw 13.0
Camera Raw Filter 13.0
Chalk & Charcoal 16.1
Charcoal 16.1
Chrome 16.1
Clouds 16.1 (2015.1 x001 x003)
Color Halftone 19.0
Colored Pencil 16.1
Comic 13.0
CompuServe GIF 19.0
Conté Crayon 16.1
Correct Camera Distortion 19.0
Craquelure 16.1
Crop and Straighten Photos Filter 19.0
Crosshatch 16.1
Crystallize 19.0
Cutout 16.1
Dark Strokes 16.1
Difference Clouds 16.1 (2015.1 x001 x003)
Diffuse Glow 16.1
Displace 19.0
Dry Brush 16.1
Extrude 19.0
FastCore Routines 16.1 (2015.1 x001 x003)
Fibers 19.0
Film Grain 16.1
Filter Gallery 16.1
Fresco 16.1
Glass 16.1
Glowing Edges 16.1
Grain 16.1
Graphic Novel 13.0
Graphic Pen 16.1
Halftone Pattern 16.1
Ink Outlines 16.1
Lens Blur 16.1
Lens Flare 19.0
Liquify 19.0
Luminar 4 17.0
Matlab Operation 16.1 (2015.1 x001 x003)
Mezzotint 19.0
MMXCore Routines 16.1 (2015.1 x001 x003)
Mosaic Tiles 16.1
Multiprocessor Support 16.1 (2015.1 x001 x003)
Neon Glow 16.1
Note Paper 16.1
Ocean Ripple 16.1
OnEdge 1, 0, 0, 1
Paint Daubs 16.1
Palette Knife 16.1
Patchwork 16.1
Pen and Ink 13.0
Photocopy 16.1
Picture Package Filter 16.1 (2015.1 x001 x003)
Pinch 19.0
Pixar 16.1 (2015.1 x001 x003)
Plaster 16.1
Plastic Wrap 16.1
PNG 19.0
Pointillize 19.0
Polar Coordinates 19.0
Poster Edges 16.1
Radial Blur 19.0
Read Watermark 4.0
Reticulation 16.1
Ripple 19.0
Rough Pastels 16.1
Save for Web 19.0
ScriptingSupport 16.1
Shake Reduction 18.0
Shear 19.0
Smart Blur 19.0
Smudge Stick 16.1
Solarize 16.1 (2015.1 x001 x003)
Spatter 16.1
Spherize 19.0
Sponge 16.1
Sprayed Strokes 16.1
Stained Glass 16.1
Stamp 16.1
Straighten and Crop Image 12.0.1
Straighten Image 12.0.1
Sumi-e 16.1
Texturizer 16.1
Tiles 19.0
Torn Edges 16.1
Twirl 19.0
Underpainting 16.1
Water Paper 16.1
Watercolor 16.1
Wave 19.0
WIA Support 16.1 (2015.1 x001 x003)
Wind 19.0
ZigZag 19.0

Optional and third party plug-ins: NONE


Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

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