Saving metadata painfully slow

Report · Dec 21, 2023

I am using Dell XPS 17 9710 laptop. Windows 11. Version 10.0.22621. Intel 11th GEN I 9–1190H processor. 16 GB of RAM. 1 TB SSD.

PSE Adobe elements organizer 2024 is taking 1 hour 14 minutes to save the metadata for 250 files. This is 4.93 hours for 1000 photos. For my collection of 40,000 photos, it would take 8 days (197 hours). I had the same problem with previous version, before I upgraded to 2024.

Is this expected? Is it supposed to take this long? If not, how can this issue should be resolved?

I have tried all of the following:

Optimize Catalog: File > Catalog > Optimize Catalog.
2. Check Hard Drive Health…CHKDSK (Windows) to check for disk errors or fragmentation.
Minimize Background Processes: Closed unnecessary applications and browser tabs to free up system resources.
Save in Batches: save metadata in smaller batches to reduce strain on the software.
Repair catalog. File > Manage Catalogs.\repair. There were no errors found, I still clicked “repair anyway“
Cleared thumbnail cache
Rebooted computer after each change
Re-install PSE

Report · Dec 21, 2023

Clearly it should not take that long. Are your files stored on the C drive? Media analysis can sometimes take a long time and can interfere with other operations. Try going to Edit>Preferences>Media Analysis and uncheck all of the boxes. Does that make a difference?

Report · Dec 22, 2023

Thanks for your ideas. I tried unchecking but that didn't help. It was not even a little faster.

All the files are jpg. No PNGs. Using external envoy Pro FX thunderbolt SSD drive but it is fast. 2711MB/s sequential read/write (max) performance based on testing a 4.0TB OWC Aura Ultra III equipped Envoy Pro FX connected to a Windows 10 PC.

Report · Dec 22, 2023

Did you reboot after making the changes to the Preferences? If so, I'm afraid I don't have any more suggestions other than to try contacting Adobe Support.

Report · Dec 22, 2023

I did but II will try this again. Thanks.
How do I contact Adobe support to file a ticket?

Chris

Report · Dec 22, 2023

If you had the same problem with a previous version my guess it's not a PE issue but some configuration on your machine. You might try putting 250 files on your C drive and time that save process If it's much faster that isolates the issue to your flash drive. I tested on a Mac and it wrote meta to 24,855 file in 16 minutes.

Report · Dec 22, 2023

You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. You will initially get a chat bot. Ask for an agent. But, @Monte307's suggestion is a good one.