Search button freeze

Report · Oct 10, 2017

I have recently installed PSE 2018 and it seems OK except for one problem. In PSE 14 I could put words into the search window at the top and it would find all the pictures that had those words in their captions. Now I have to click on the search button and when I do it doesn't give that option and, when I use the other functions like the date etc, it finds the pictures but then freezes the program so I cannot go back to all the pictures. I then have to close down the program and reopen. Why is this?

Report · Oct 10, 2017

I am not seeing this problem. You can quickly find media by using Ctrl+F. Then type a word into the search bar. Clicking the left pointing arrow will take you back to the grid.

Report · Oct 10, 2017

I have made a screen capture video. Where can I send it?

Report · Oct 10, 2017

This is very strange. In the video it works properly but not in real life. After I find the pictures I look for, nothing works and I have to close the program. This is very similar to the problem I had with PSE 15 which you were unable to fix. This is not acceptable. I think I will have to return this as well and continue with version 14. There were no problems with that version.

Report · Oct 10, 2017

If you can share the video e.g. via dropbox or similar or YouTube; simply post the link.

Or start an on-line chat session directly with Adobe - we are just customers like yourself.

Click the link below, sign-in and wait for the page to fully load.

Choose Account Issues
Choose Adobe ID and signing in
Scroll to the bottom of the page and choose - Show me my contact options
Click Chat

https://helpx.adobe.com/contact/support.html

Report · Oct 13, 2017

Like last time, with version 15, I have arranged a refund and will continue with version 14 which I have found to be stable and reliable. It seems like Adobe is following in Microsoft's footsteps and releasing software before it is ready.