serial doesn't work anymore

[tom23680509vru9]

Hello. Gaiganglung is your support representative today, and is reviewing the chat conversation so far. If you need to share sensitive information, such as credit card number, please wait for them to give you steps to share it securely.

Hi
my serail number seems not to be valid anymore
[Removed by moderator]

Gaiganglung

Thanks for providing details, I'd be happy to help.

i have uninstalled photoshop on my old computer and want to reinstall it onmy new computer

Gaiganglung

Thank you so much for the information let me check your serial number, please allow me 1-2 minutes.

ok

Gaiganglung

Thank you so much for staying connected, as I check your serial number it is good to go, May I know what is the exact error that you are getting while activating the software?

the error: We can not validated this serial number fo Adobe Photoshop Elements 14, please contact the customer service
the message is in dutch

Gaiganglung

The serial number is for Photoshop Elements (Photoshop Elements) 14 Window version, let me check what best I can do for you.

yes indeed
thx

Gaiganglung

Tom, please check the below link for Error: "Unable to validate serial number" solution provided under the link for the error you just need to follow the steps:

https://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Read Entire Message

cann you be more specific please
I already have reinstalled the product

Gaiganglung

There are multiples situation that you might get the Error: "Unable to validate serial number" the above provided link has all the solution for it.

here is one example : Serial numbers are numeric. Do not enter alphabetic characters. if you use alphabetic characters the error will pop up "Unable to validate serial number"
Read Entire Message

While this conversation has ended, feel free to come back anytime you need help.

Today  12:59 PM

Your estimated wait time is currently less than one minute

Hello. Evelyn is your support representative today, and is reviewing the chat conversation so far. If you need to share sensitive information, such as credit card number, please wait for them to give you steps to share it securely.

i have reisntalled again
i have entered the serial manually

Evelyn

Hello Tom, I'd be happy to help you today, let me first pull up your account information and access your details.

the error now is that the serail number is being used on the maximal computers
while i don't use it anymore on my old computer
1:00 PM
Evelyn

I see that your serial number is good to go. Please kindly re-install the software from this link -https://helpx.adobe.com/download-install/kb/downloaded-older-app.html
If you are getting the same error after processing all then you will need to check the resolution from Adobe forum as expert are available there you can upload your issue they will help you with the resolution as they support the older version.

Here is Forums link - https://community.adobe.com/
1:05 PM

Type your message here

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[marypat52]

This worked for me!  Previously I had "chatted" with two agents and gone round and round in circles with them.  They were trying to tell me I could only have it on one computer, etc. etc.  You must simply ask for the activation to be reset.  Thanks!