Hello. Gaiganglung is your support representative today, and is reviewing the chat conversation so far. If you need to share sensitive information, such as credit card number, please wait for them to give you steps to share it securely.
Hi my serail number seems not to be valid anymore [Removed by moderator]
Thanks for providing details, I'd be happy to help.
i have uninstalled photoshop on my old computer and want to reinstall it onmy new computer
Thank you so much for the information let me check your serial number, please allow me 1-2 minutes.
Thank you so much for staying connected, as I check your serial number it is good to go, May I know what is the exact error that you are getting while activating the software?
the error: We can not validated this serial number fo Adobe Photoshop Elements 14, please contact the customer service the message is in dutch
The serial number is for Photoshop Elements (Photoshop Elements) 14 Window version, let me check what best I can do for you.
yes indeed thx
Tom, please check the below link for Error: "Unable to validate serial number" solution provided under the link for the error you just need to follow the steps:
cann you be more specific please I already have reinstalled the product
There are multiples situation that you might get the Error: "Unable to validate serial number" the above provided link has all the solution for it.
here is one example : Serial numbers are numeric. Do not enter alphabetic characters. if you use alphabetic characters the error will pop up "Unable to validate serial number" Read Entire Message
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Hello. Evelyn is your support representative today, and is reviewing the chat conversation so far. If you need to share sensitive information, such as credit card number, please wait for them to give you steps to share it securely.
i have reisntalled again i have entered the serial manually
Hello Tom, I'd be happy to help you today, let me first pull up your account information and access your details.
the error now is that the serail number is being used on the maximal computers while i don't use it anymore on my old computer 1:00 PM Evelyn
I see that your serial number is good to go. Please kindly re-install the software from this link -https://helpx.adobe.com/download-install/kb/downloaded-older-app.html If you are getting the same error after processing all then you will need to check the resolution from Adobe forum as expert are available there you can upload your issue they will help you with the resolution as they support the older version.
Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.