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Serial number not recognized, can't find redepmtlion code

New Here ,
Jul 13, 2021 Jul 13, 2021

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Hello, I just purchased and installed PSE 21. The system does not recognize the serial number, which is correct, and asks me to provide the Redemption Code, which I can't find. Please help.

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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A serial number is 6 groups of 4 numbers no letters... is that what you have?

 

DO NOT POST PRIVATE INFORMATION IN A PUBLIC FORUM

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Thanks, John, for the response. Yes, and my page on the Adobe site has the serial # that I have as part of my identity, but when I try to type in the number (I have done so very carefully several times) to get started, it says my serial number is "invalid"!

 

What do you make of it, and how can I get around the problem?

 

Thanks.

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Enthusiast ,
Jul 13, 2021 Jul 13, 2021

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I thought of something:   Are you sure you're using the correct serial #, and not the one for preimier elements?

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Enthusiast ,
Jul 13, 2021 Jul 13, 2021

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@Glenn 8675309, @mustafam57041655 said that the ser# is shown on his Adobe account page. What does the price paid have to do with his problem?

 

Walter in Davie, FL

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Enthusiast ,
Jul 13, 2021 Jul 13, 2021

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I mis read it.  Lots of people buy the $29 "Specials" from shady websites. That's why I asked about how much he paid.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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I bought it from Adobe for $59.99 with a 40% discount given by its agent. 

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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If the serial number has been registered under your account and you are still having problems, contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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LEGEND ,
Jul 14, 2021 Jul 14, 2021

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If it's asking you for a redemption code, you are doing it wrong. Please show the message you get and how you got there. 

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