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Serial Number Rejected

Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Hi. Just purchased PSE from Adobe site. Downloaded and installed. Upon entering serial number supplied by Adobe it says its invalid! We checked and rechecked. Makes no sense. Any thoughts anyone ... ! Thank you.

AK-CM

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correct answers 1 Correct answer

Adobe Community Professional , Jul 04, 2021 Jul 04, 2021
Here are support phone numbers by region: Reach us by phone (adobe.com) On this page, click on "Contact us" at the bottom to initiate a chat session: Adobe Photoshop Elements Learn & Support

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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Are you sure that this is not a redemption code series of digits?

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Hi Thanks for your reply. It's a 24 digit series of numbers, 4 digits and
a dash 6 times. In our account it is under the heading Serial Numbers. So I
have to assume its correct. So am really puzzled. Shall try and contact
Adobe Customer Service tomorrow Monday. But even that is a challenge. I
have tried and searched to find a number / contact form in the account and
on the help section. But cannot see anything. Thanks again for your advice.

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Hi Thanks for your reply. It's a 24 digit series of numbers, 4 digits and a dash 6 times. In our account it is under the heading Serial Numbers. So I have to assume its correct. So am really puzzled. Shall try and contact Adobe Customer Service tomorrow Monday. But even that is a challenge. I have tried and searched to find a number / contact form in the account and on the help section. But cannot see anything. Thanks again for your advice.

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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Here are support phone numbers by region:

Reach us by phone (adobe.com)

On this page, click on "Contact us" at the bottom to initiate a chat session:

Adobe Photoshop Elements Learn & Support

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LEGEND ,
Jul 04, 2021 Jul 04, 2021

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Check that you purchased the right platform (Mac or Windows). You can't buy one, then run the other.

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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@Test Screen Name Elements products downloaded from Adobe are cross-platform licenses now - the same serial number is used for both platforms 🙂

 

See my post here:

 

https://community.adobe.com/t5/photoshop-elements/elements-15-from-windows-to-mac/m-p/12002525#M6930...

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Thanks so much for these numbers. Much appreciated. Also for the 'chat' link. I guess this one only works weekdays. 

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Yes. In the account there is one Serial Number and the option to download for either Mac or Windows. I'm using a Mac. Thanks for all the suggestions and support. Appreciated.

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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You're welcome. Hope that the issue will be resolved.

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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Sorry if this is a dumb question, but did you buy the Elements bundle (Photoshop Elements and Premiere Elements)?

 

If so, you have two serial numbers: the one beginning with 1057 is for Photoshop Elements and the one beginning with 1143 is for Premiere Elements.

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Thanks for this. I did not buy the bundle, only Photoshop Elements. But appreciate your consideration and question. 

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Enthusiast ,
Jul 04, 2021 Jul 04, 2021

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Did you copy and paste, or did you manually enter the registration #?  5's could like like the letter S and zero's could look like the letter O--- just an idea  (it'a all numbers by the way).  

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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LATEST

Just to let you all know regarding the outcome of this issue and Adobe's solution. The Adobe support person requested access to my computer to figure out what was going wrong. This made me nervous. But I did allow access.  Did I have a choice! They then talked me through what they were doing. They identified a support file / document that listed what they called 'licence blockers?' They modified this document and the serial number then worked. I 'naively' asked what and where this 'blockers' list came from and they said maybe via a previous user of the Mac. That's possible I thought, it's been with us 5 years and several different people have used it etc. So problem solved. Elements now works. The last version I used was version 10. I look forward to exploring this 2021 version. Thank you all for your support, suggestions and advice. Appreciated.

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