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Serial Number

New Here ,
Mar 02, 2022 Mar 02, 2022

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My redemtion code is correct I can sign in but my serial number is invalid please help Steve

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Community Expert ,
Mar 02, 2022 Mar 02, 2022

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What OS and version of Elements are you using?

 

This is a user-to-user group.  We have no way to help you with serial number issues.   If you have Elements 2021 or 2022, I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

 

For further information about redemption codes see this Helpx Article.

 

 

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Community Expert ,
Mar 02, 2022 Mar 02, 2022

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A redemption code is used to get a serial number.  The redemption code may only be used once.

See here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

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