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My redemtion code is correct I can sign in but my serial number is invalid please help Steve
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What OS and version of Elements are you using?
This is a user-to-user group. We have no way to help you with serial number issues. If you have Elements 2021 or 2022, I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.
For further information about redemption codes see this Helpx Article.
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A redemption code is used to get a serial number. The redemption code may only be used once.
See here:
https://helpx.adobe.com/download-install/kb/find-serial-number.html
https://helpx.adobe.com/download-install/kb/redemption-code-help.html