Sign in error. Won't allow me into the program

[blondehousewife]

Hi there,

I have recently got a new Mac laptop and transferred everything across. But when I try open Elements 2020, it wants me to sign in first. I enter my details, it verifies me, but then loads the sign in screen again. I have tried as much as I know how to, and its so frustrsting that you can't get hold of an actual human to assist. 

Does anyone know what the problem may be?

Thanks so much 🙂

[99jon]

What do you mean “transferred everything across”

Did you install PSE 2020 from your original download?

If not download from this link, install and update.

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

[Peru Bob]

As 99jon said, migration doesn't work for Adobe apps.  Uninstall and reinstall.