Slideshow problem with Photoshop Elements 2020 on a MS Surface Laptop 3

New Here ,
Feb 02, 2020 Feb 02, 2020

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Recently installed Photoshop Elements 2020 on a new MS Surface 3 laptop with Windows 10.  When I create a slideshow,  it goes immediatly to preview. The window with the icons for editing does not show up. It allows me to save the slideshow but the filename does not show up in projects. I've reinstalled the program and made sure that all software updates are current.  Problem still persists. Please help me. 

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Bug , Problem or error , Windows

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Community Expert ,
Feb 02, 2020 Feb 02, 2020

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It is normal for the preview to generate before any editing can take place.  Please show us a screenshot of your full screen once the preview has been generated.

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New Here ,
Feb 02, 2020 Feb 02, 2020

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A software update from Microsoft fixed the problem.  I have full functionality for slideshows. Thanks for your response.

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New Here ,
Dec 16, 2021 Dec 16, 2021

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I have a similiar problem, after creating slideshow when I attempt to play from organiser I get a preview window which does not appear to be properly sized to screen. I cannot access all controls tom edit or export the slideshow. 

All other aspects of pse2020 work well on my  

DESKTOP-V7UEJTP
Processor Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz 2.21 GHz
Installed RAM 8.00 GB (7.89 GB usable)
Device ID 34F0B523-AC2C-451D-A74F-148F7DCCA687
Product ID 00325-96485-97248-AAOEM
System type 64-bit operating system, x64-based processor
Intel uhd graphics 620 driver

 

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New Here ,
Mar 08, 2022 Mar 08, 2022

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I have the exact same problem with sizing of the Slideshow preview window, The controls don't display correctly on the left side and the controls are missing at the top. Did you get your problem resolved?

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New Here ,
Mar 09, 2022 Mar 09, 2022

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This is what worked for me

Browse to: C:\Users\(UserName)AppData\Roaming\Adobe\Elements Organizer(Version Number)
• Open file "Debug Database"
• Change "DS.ForceCPUOnly false false" to "DS.ForceCPUOnly true false"
* Restart your machine & check the Elements Organizer.

 

Just to make it more confusing Adobe elements 2020 is actually version 18 

best of luck

 

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New Here ,
Mar 10, 2022 Mar 10, 2022

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That fixed my problem! Thanks for the help!

 

Terry

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