• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

Someone is using my license number.

New Here ,
Apr 30, 2022 Apr 30, 2022

Copy link to clipboard

Copied

Hi,

In 2017, I bought a discounted package Photoshop Elements 14 and Premiere Elements 2014 at local store. As I remember, the package was new, wrapped in foil, etc. I still have the receipt, box, DVDs with serial numbers labels.
I activated both applications on the Adobe website in my profile few days later, I installed and worked 2-3 years until my computer was crashed. During COVID-19, I didn't feel to need use these programs, so I didn't install them on the second computer until the day before yesterday when I diligently needed to test my daughter's new graphics tablet.
It turned out that PSE14 is missing on my list of products.
I tried to explain it on chat and found out that my number is assigned to a different account, from 2015 and they can't help me.
What to do now?

TOPICS
Download and install , Feature request , Problem or error

Views

98

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 02, 2022 May 02, 2022

Suggest that you contact Adobe again, but this time call them. Explain to the agent that you do not require help with the software, just with activation. If the agent insists that the product is no longer supported, ask to be connected to a supervisor.

Reach us by phone (adobe.com)

Votes

Translate

Translate
Community Expert ,
May 02, 2022 May 02, 2022

Copy link to clipboard

Copied

Suggest that you contact Adobe again, but this time call them. Explain to the agent that you do not require help with the software, just with activation. If the agent insists that the product is no longer supported, ask to be connected to a supervisor.

Reach us by phone (adobe.com)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2022 May 08, 2022

Copy link to clipboard

Copied

LATEST

No 😞

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines