spinning wheel

[antonyb12396961]

Hi, I currently use elements 14. I get the dreaded spinning wheel on every action. What are the chances the same will happen if i buy 2021?

[Phil Pickering]

Hi,

Does you computer meet the minium system requirements for running Adobe Photoshop Elements 2021?

Photoshop Elements system requirements

If it does, why not try it out using the 30-day free trial that you can download direct from Adobe here:

Download Photoshop Elements free trial

If you want to try and get your copy of Photoshop Elements 14 working properly again, then we'll need some more information to help you out, such as your operating system, and your computer specifications. You can find this information by opening up the Photoshop Elements Editor, then go to Help > System Info. Copy the first few lines of the details in the System Info dialog window and then paste them into your reply on this Support Community. Make sure you don't paste anything more than the first few lines, so something like this:

Adobe Photoshop Elements Version: 19.0 (20210304.m.156367) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 6
Logical processor count: 12
Processor speed: 2994 MHz
Built-in memory: 15741 MB
Free memory: 8738 MB
Memory available to Photoshop Elements: 14400 MB
Memory used by Photoshop Elements: 70 %

[antonyb12396961]

Adobe Photoshop Elements Version: 14.1 (20151206.m.83730) x64
Operating System: Mac OS 10.14.6
System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE
Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 2700 MHz
Built-in memory: 8192 MB
Free memory: 3400 MB
Memory available to Photoshop Elements: 7019 MB
Memory used by Photoshop Elements: 70 %

[Phil Pickering]

Hi Antony,

Thanks for posting your system specs.

There were a number of users who had difficulties running Adobe Photoshop Elements on Mac OS 10.14 (Mojave). Most issues appeared to be resolved by following the instructions in this Adobe Knowledge Base article:

Adobe Photoshop Elements freezes in Mac Mojave

The article focuses on Photoshop Elements 2019, so the file locations may be different for Photoshop Elements 14 on your Mac, but you should get the general idea and then be able to dig around and find the exact file locations if they do differ.

A few users also had success by resetting their PRAM:

Reset NVRAM or PRAM on your Mac

Hope that helps 🙂

[miltonw962919]

Same thing happening with 2021