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Subitement PSE 2022 ne reconnait plus mes fichiers RAW Sony

Community Beginner ,
Jun 16, 2024 Jun 16, 2024

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Bonjour,

Depuis deux ans j'utilise sans problèmes PSE 2022 avec mes fichiers RAW issus d'un APN Sony.
Depuis peu, à l'ouverture de nouveaux fichiers RAW j'ai un message d'erreur "vérifiez que vous avez installé la dernière mise à jour de camera raw via le menu aide/mise à jour"
Or ce menu est toujours grisé donc inaccessible.
Merci par avance pour votre aide car désormais mon produit est inutilisable.

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Bug , Crash or freeze , Problem or error

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correct answers 1 Correct answer

Mentor , Jun 16, 2024 Jun 16, 2024

Do this and you should be good.

Last updated on Jan 12, 2022 | Also Applies to Elements Organizer, Premiere Elements

The following is a workaround to update Camera Raw within Elements. It is recommended to wait for Camera Raw updates within the product for issue fixes. 

If you haven't been able to update the Camera Raw plug-in for Elements, follow these steps, Primarily because your new camera needs a newer version of ACR to support RAW files:

Download and install the latest Camera Raw version from https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

...

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Mentor ,
Jun 16, 2024 Jun 16, 2024

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Do this and you should be good.

Last updated on Jan 12, 2022 | Also Applies to Elements Organizer, Premiere Elements

The following is a workaround to update Camera Raw within Elements. It is recommended to wait for Camera Raw updates within the product for issue fixes. 

If you haven't been able to update the Camera Raw plug-in for Elements, follow these steps, Primarily because your new camera needs a newer version of ACR to support RAW files:

Download and install the latest Camera Raw version from https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Quit all Adobe applications.

On macOS, double-click the .dmg file to mount it.

On Windows double-click the downloaded .zip file to unzip it.
(Windows might unzip the file for you.)

 

On macOS, double-click the .pkg file to start the installer. 

On Windows, double-click the resulting .exe file to start the installer.


Follow the on-screen instructions.

 Once installed successfully, close the installer window.

 Navigate to the following folder:

On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats

On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

Copy the Camera Raw plug-in (just the .8bi file) from the CC > File Formats folder that is mentioned in the above step.

Navigate to the following folder: 

On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats


On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats


Replace the existing Camera Raw plugin in Elements<Version Number> folder with the plug-in that you copied earlier.

Prior to PSE 2024 PSE used a version numbering system that made the actual version number “2 OFF” from the Product name.  FOR EXAMPLE:  pse 2021 was version 19:  pse 2022 was version 20, and pse 2023 was version 21.  THERE IS NO VERSION 22 OR 23.

BEGINNING WITH PSE 2024 THE INSTALLED FILES MATCH UP WITH THE PRODUCT NAME.   Version 24 is PSE 2024.   I expect PSE 2025 to be version 25.






Below is where I manually installed version 16.0 of ACR on my windows computer after using the above instructions on my computer- yours should be in the same location if you used the default settings when installing the program

Glenn8675309_0-1718561584370.png

 

 

 

 

Depending upon how many versions of PSE you have installed the contents of this view may be, probably will be, different for you.  This is just the view on my computer.

Glenn8675309_1-1718561584376.png

 



You will notice I have a directory called “CC”- That is where the latest version of ACR is installed.   As of this document date (April 6th 2024) The latest version of ACR version 16.2.1.1767.

NOTE: 16.3 IS NOW AVAILABLE (JUNE16TH 2024).

 

 

 

 

 

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Community Expert ,
Jun 16, 2024 Jun 16, 2024

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Do you have a new Sony camera?  If so, you will have to update the camera raw plug-in.  Each camera has its own format of camera raw so just because Elements will open your old camera's ARW files does not mean that it can open your new camera's ARW files.  Elements 2022 will work with the latest version of Camera Raw, so follow the instructions provided by Glenn précisément

 

For Elements 2022, you must copy the plug-in file into the following directory:

C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 20\File Formats

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Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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Merci Glenn et Greg,

Non je n'ai pas changé de caméra, c'est bien pour ça que je ne comprenais pas le problème.

J'ai réalisé l'intervention proposée par Glenn et tout fonctionne correctement maintenant.

Problème résolu, je cloture ce post, encore merci.

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