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surface pro 5 pen is not working properly with element 2022

New Here ,
Nov 02, 2021 Nov 02, 2021

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Can photoshop element 2022 work properly with surface pro 5 pen? mine is not working properly. I cannot find any answer on line by adobe. Is there any personal customer support from adobe?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Dear User,

Thank you for writing to us. I am sorry to hear that you are facing challenges while using our product with surface pro.

Can you elaborate the issue you are facing so that I can try to reproduce it on my device. Please share your device details - Surface Pro device model, Surface Pen model & OS you are currently on. Also some details on what is the issue & how to reproduce it would be helpful too. 

Regards,

Geetanjali 

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Many thanks for your reply

these are the device details

Device name surface-pro-5
Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
Installed RAM 8.00 GB
Device ID F6E1B815-521C-4FFD-A62D-5F031D66F39D
Product ID 00330-63021-59934-AAOEM
System type 64-bit operating system, x64-based processor windows 10
Pen and touch Pen and touch support with 10 touch points

The problem is using the pen for drawing. The pen works normally for a minute then it either stops drawing or draw in an area away from where the pen is touching.

I would appreciate any help from you

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New Here ,
Nov 10, 2021 Nov 10, 2021

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I have relied at on line support community. I would appreciate any help from you

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Thanks for your quick response.

I checked on my end & can see that there is some issue while drawing on top left corner of canvas. There is one workaround I could suggest is to draw in a right to left or bottom to top manner. Our engineering team is working on this issue & we hope to resolve this soon. Please let me know if this workaround helps you or if you hit any other issue on your device. I will be happy to help.

Regards,

Geetanjali 

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4 hours ago 4 hours ago

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Hello,

 

Have this issue been resolved? I just downloaded Photoshop Elements 2022 and I am having the same problem. I cannot use my 2020 version any longer and using my pen in another part of the canvas does not work for me when editing photos. Any updates? 

 

Thank you in advance

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New Here ,
4 hours ago 4 hours ago

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LATEST
The issue couldn't be resolved. Adobe team are aware of it. I understand their engineers are looking at it.

Get Outlook for Android

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