Tag information missing

[mark_6319]

I have installed Photoshop 2021 on a new computer, however the tag information is not showing on the right hand side (which I am looking to correct). The pictures displayed in grid view shows being tagged. The paragraph information is available when viewing an individual picture.

The "My Folders" tree on the left side appears to be intact. 

Catalog Location - new computer: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog

Catalog Location - old computer: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog 1\

I tried to changing the Catalog name on the new computer to that of the old, however it did not work.

Photo files are stored on the same removable drive (E).

[Greg_S.]

@mark_6319 said:  I have installed Photoshop 2021 on a new computer, however the tag information is not showing on the right hand side (which I am looking to correct). The pictures displayed in grid view shows being tagged. The paragraph information is available when viewing an individual picture.

It's not clear to me what you have done.   The different names of the catalog folder may only make sense if you either duplicate-copied the catalog folder from one computer to the other into the same folder OR if you upgraded the program from an older version and restored a catalog backup from the old computer to the new, in which case the numeric suffix would be normal.

So did you upgrade Elements versions and/or did you upgrade the OS from Windows 10 to 11?

And did you simply copy the files or clone the drive from one computer to the other?

Or did you just import the photo files on your external drive into a new catalog named My Catalog 1?  If the latter, then the Keyword Tags hiearchy may probably be found under the Imported Keywords category.

See this article for the prefered method of moving a catalog from one computer to another.

[mark_6319]

I switched operating systems from Windows 10 Home version to Windows 11 Pro.
I copied the file from the old computer to the new one.
I have tried the full back up which did not work. The backup file did not contain the .tly file.

[Greg_S.]

@mark_6319 said:  I copied the file from the old computer to the new one.

That doesn't tell us very much. What file(s)? 

What folder hiearchy did you copy to on the new computer?

Have you copied your photo files from one computer to the other?  How did you do that?

Can you make a new backup on the old computer?  If so, hopefully, it will contain the necessary .tly file and you can restore that backup to the new computer.

[mark_6319]

I copied the program files for Elements 2021 Organizer, Adobe Premiere Elements 2021 and Adobe Photoshop Elements 2021 from the old computer to the new computer. C:>This PC> Windows(C:)> Program Files> Adobe
The photos are on an external hard drive for both the old and new computer.
I have tried backing up several times and I have yet to see a .tly file.

[Greg_S.]

Copying just the files from C:>This PC> Windows(C:)> Program Files> Adobe isn't going to work.  First, you need to install the program from scratch on the new computer.  If the program is actually working, you should delete it, remove all preferences if prompted, and do a clean install.

Next, you need to copy the catalog folder to the new computer.  If the current backups are not working, you can simply copy the catalog folder from its default location on the old computer to the same location on the new computer.  The default path is C:\ProgramData\Adobe\Elements Organizer\Catalogs.  You can actually copy it anywhere on the new computer, but to avoid performing some other settings, I recommend the default location.

I don't know why the .tly file is not showing up in your backup.  It is possible that you are not waiting long enough to perform the backup.  The .tly file may be the last file to be written to the backup and I have seen users close the backup too soon, causing the backup to fail.  Have you received any message that the backup has been completed?  If you want to try another backup, make sure that all missing files (Find>All Missing Files) have been reconnected or deleted on the old computer and start again.  You should also perform a repair and optimization of the catalog.  Go to File>Manage Catalogs for these options.