tool option black panel

[seanfi]

Hi

I have installed Photoshop Elements 2019. I have two problems.

Problem one is there is a black box covering approx. 75% of the tool options box. Some of the options for some of the tools are hidden by this box.

Problem two is when I activate the rulers the top ruler does not display properly i.e. the display starts at 21cms and finishes at 10cms.

Thanks in advance to forum members that take the time to help.

Regards

Sean.

[Medha_Sharma]

Hello,

Could you please share your monitor's resolution?

For the issue pertaining to the ruler, request you to please share a screenshot.

Thanks,

Medha

[seanfi]

Hi Medha

Thank you for your email. The screen resolution is 5120x2880. A screenshot is attached.

Regards

Sean

[Medha_Sharma]

Hello,

Please try changing the display resolution to 3840x2160.

Also, please clear the application's preferences (Ctrl/Cmd + K > Reset Preferences on next launch). This should hopefully resolve the discrepancy in the ruler's display.

Thanks,

Medha