Trial of Adobe Elements 2020 constantly crashes my iMac 10.13.6 High Sierra

Report · Dec 24, 2019

Hello:
After many years of being a Picasa user, I've decided it is time to move on and upgrade. I primarily used Picasa for Facial recognition and organization of a fairly substantial photo collection. I run on a iMac 2011 27" with 4 cores, 20 GByte RAM, 1 Terbyte HDrive and GPU support. I run Mac OS 10.13.6 High Sierra.

I downloaded and installed Adobe Elements 2020. I mainly used the Organiser tool as I wanted to see how Facial Recongnition worked.

There was one software update for Elements Organiser that I was prompted to install and I did.

I have over 70,000 photos from years of family events family history. I tried to import the entire Pictures folder but dispite several attempts it always froze - usually at less than 10%. I would have to kill Elements to break out.

So I tried a smaller folder - only 16,000+ pictures - still no luck completling - froze at a higher percentage but still froze. Around 70% was highest I got.I started killing all other running processes: Mail, Messages, etc.

So I went lower still - folder with only 500 pictures - success. All loaded. I ran Facial and was pretty happy with the results though it didn't recongnise all the Picasa Facial Tagging embedded in the photos.

So I added another folder - around 3000+ pictures. Imported all of them. Yea. I then let it start grinding on the Facial recongnition.

That is when the real nighmare started. Somewhere after a couple of hours grinding on Facial Recongnition the iMac did a HARD reboot. Now everytime it rebooted, when it got to starting up Elements the iMac hard rebooted again. This occured 10 times before I could catch it and force it into a SAFE mode. In SAFE mode I was able to uninstall Elements 2020 (using the Adobe Uninstall script) and only then did my iMac return to normal operations.

I can't upgrade past High Sierra with this iMac.

I prefer to keep my Photo libraries on the Mac environment but I'm not finding many options that offer Facial Recongnition and robost cataloging and tagging. (Mac Photos is too basic and Apple doesn't invest in improving it). I really had my hopes up for Adobe Elements 2020.

Any thoughts on what the issue could be? Is Elements 2020 geared for higher version of Mac OS?

Thanks

cconkey

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Report · Dec 25, 2019

Hi there,

Sorry to hear about Photoshop Elements crashing, could you please have a look at this article? https://helpx.adobe.com/photoshop-elements/kb/elements-mac-64bit-compatibility.html

Also, you can try the steps below and let us know how it goes:

Go to Preferences / Security & Privacy / Privacy / unlock changes / Accessibility / add + Adobe photoshop folder, then check the box / Check Adobe Photoshop Elements too. Click lock to close & make changes. Come out of Preferences. Close Photoshop Elements if open & Restart your Mac.

Regards,
Sahil

Report · Dec 25, 2019

Hello - thanks for this info. I checked out the article https://helpx.adobe.com/photoshop-elements/kb/elements-mac-64bit-compatibility.html but that is for Catalina. I am working on Mac OS High Sierra 10.13.6 - so not really realtive to my problem.

I will reload Adobe Elements 2020 tomorrow and try the Preferences suggestion.

Curtis

Report · Dec 26, 2019

I implemented the accessability changes and it seemed to help to a point. I was up to 4000+ photo analysed out of 6200+ total photos before it crashed my iMac - rebooted. I thought it was fixed. It had been grinding away for 4+ hours before it crashed.

Also, I tried reading in my entire Pictures Folder (70,000+ photos) and it got 35% through before it froze - so I went back to reading smaller folders in (few thousand photos) and letting facial recognition grind on those. I had done 3 folders at 6200 photos. That is what it was grinding on before it crashed.

Report · Dec 30, 2019

SO I gave up on Elements 2020 and went to Elements 2019. That is more stable but still has issues.

It still crashes my iMac when it runnes out of memory. Three times today while working on Facial Recognition - usually when I am trying to bring up the faces.

Causes iMac 2011 with 20G of ram to reboot. Very frustrating.