Trying to print a page size Half Letter (8.5 x 5.5)

Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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I got a new windows 11 computer. I installed PSE 2019 on to it. I do not have the same Page size options as I had on my Windows 10 computer. I need to print a card that is in PSE 2019 on paper that is 8.5  x 5.5   Why is that option not available with windows 11? Is there another way of printing this card?

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correct answers 2 Correct answers

Adobe Community Professional , Mar 08, 2022 Mar 08, 2022
Have you tried printing from both the Organizer and Editor?  Have you installed the software driver from the printer manufacturer's website?  Do they have a Windows 11 compatible driver for your printer? Can you select the card size from other software?

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Community Beginner , Mar 15, 2022 Mar 15, 2022
Greg_S. I talked with someone from Epson and they helped me instal a new driver and that worked. Thanks for your help.

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Adobe Community Professional ,
Mar 08, 2022 Mar 08, 2022

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Have you tried printing from both the Organizer and Editor? 

Have you installed the software driver from the printer manufacturer's website?  Do they have a Windows 11 compatible driver for your printer?

Can you select the card size from other software?

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Community Beginner ,
Mar 08, 2022 Mar 08, 2022

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Thank you for responding. 

Yes I have tried printing from both. The Organizer wont open the print option and the Editor will open to print but only gives me 5 choices for paper size and there is no "user defined". 

I will look into the printer driver. 

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Greg_S. I talked with someone from Epson and they helped me instal a new driver and that worked. Thanks for your help.

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