unable o view thumbnails

New Here ,
Aug 23, 2021 Aug 23, 2021

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i had my motherboard replaced

all photos on a back up d drive

elements reinstalled and all thumbnails visible on organizer but then cannot access image when click on it get missing file message

the same happens as cannot view images on wondows photo app

any suggestions

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Was your backup on the external drive created with the Organizer?  If so, simply restore the backup.

 

Did you also replace the system drive on your machine?  If you still have the original system drive, did you do a fresh install of Windows or did you save the data files with a Windows renewal?  Where were the original photo files stored?

 

It is possible to relink the thumbnails with the D drive photos, but it can be a tedious task, especially if you have a large catalog.  Without more information about your old and new setup, it is difficult to give you some meaningful advice.

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