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unable to continue because of a hardware or system error

Community Beginner ,
Apr 20, 2017 Apr 20, 2017

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Hi

all of a sudden ... when I try to open a photo with my photoshop elements 9 ... i get  " unable to contiune because of a hardware or system error.Sorry but this error is

unrecoverable " ... a week ago I upgrated to  my windows 7 to windows 10 .

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Adobe Employee ,
Apr 20, 2017 Apr 20, 2017

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Sorry for the inconvenience.

Try resetting preferences once. To do so, press Ctrl + Alt + Shift keys while launching Editor > A dialog will pop up asking to clear Elements Settings File? Say Yes.

Let us know if issue persists.

Thanks,
Anwesha

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Community Beginner ,
Apr 22, 2017 Apr 22, 2017

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the method You suggested does not work .... I installed windows 10 on 19th of april and and photoshop elements 9 worked well for several days ... untill it failed. do I need to go back to windows 7 for my photoshop el. 9 to work properly ? can it be run with windows 10 at all ??? 

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Community Beginner ,
Apr 24, 2017 Apr 24, 2017

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would someone respond to my topic ... ? Anwesha if I am to buy a new photoshop in order to run it smoothly with win 10 then just say so  .... and stop misleading ppl ... I was pretty satisfied with my photoshop elements 9 ... and don't see the reason to buy an upgrade

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New Here ,
May 03, 2017 May 03, 2017

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Dear Anwesha:

The issue is persisting.

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New Here ,
Apr 29, 2017 Apr 29, 2017

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I have this same error.

I have been on Windows 10 since last year and just installed the Creators Update. The problems with Photoshop showed up after the upgrade.

I tried deleting the preferences files but this did not work.

Interestingly, I logged into another account on this same Windows 10 machine and am able to bring Photoshop Elements 10 right up with no errors.

What do you suggest?

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New Here ,
Apr 30, 2017 Apr 30, 2017

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Additional information:

I attempted to start Adobe Photoshop Elements 10 again and this time I chose the Organize option. I received an error - but a different one:

DirectX could not be initialized. Be sure that it is installed on your system.

I checked and my system is running DirectX 12. The DirectX Diagnostic tool reports "No problems found." for each device.

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New Here ,
May 01, 2017 May 01, 2017

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Additional information:

I tried to startup Adobe Photoshop Elements 10 again. This time, rather than checking Organize or Edit, I attempted to sign in with my Adobe ID. I received the following:

Error

Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400.

Please respond. Also, I note that this topic is tagged as Assumed Answered when neither of us posting here has had a solution proposed that actually resolved our problem. Please change the status of this topic.

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New Here ,
Jun 26, 2017 Jun 26, 2017

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I have the exact same problem after creaters update of windows 10 I get this same error.  I have tried the same solutions and still have the same error.

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New Here ,
Oct 17, 2017 Oct 17, 2017

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I have been having this very same issue!!!

No problems with 10 and now I cannot do any work on photos because I cannot even open them with photoshop!

HELP! What am I paying for?????

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Right click on Photoshop shortcut; right click on Adobe Photoshop 6; click on Properties; click on Compatability tab; check box for "Run this program in compatability mode for:"; select Windows 95 … 

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