Unable to Deactivate Photoshop Elements to install on new PC

New Here ,
Feb 16, 2022 Feb 16, 2022

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I have Photoshop Elements 8 installed on a very old PC which I'm hoping to install on a new PC as the old one is being decommissioned.

 

When I go to deactive the softare it complains it cannot to the internet. I've traced it down to the fact that it is using Internet Explorer rather than my default browser of Google Chrome. This is a Windows 7 PC (hence it being decommissioned) so no Edge and I guess also to do with  the fact this version of Photoshop Elements is very old.

 

I haven't got the option of viewing the license and deactivating from my Adobe account either as it pre-dates the days of online account mnagement.

 

Any suggestions? I'm also hoping this old version of Photoshop Elements will be compatible with Windows 10.

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Adobe Community Professional ,
Feb 16, 2022 Feb 16, 2022

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If you have the original installation disk for PSEv.8 it should install for you on Windows 10. In the event that your new computer does not have a DVD drive, you can copy the disk to a thumb drive on another machine and install via USB on the new one.

PSEv.8 is compatible with WIN10 in my personal experience.

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Adobe Community Professional ,
Feb 16, 2022 Feb 16, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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