I tried loading a movie (.mov) file from my iPhone to Elements 2018 Organizer. No thumbnail appears and when I try to play the move, I get the following message:
"Unable to load move
The selected file cannot be played because your system does not have the required compresser/decompresser(codec) installed.
Click here for more information."
When I click where indicated, I am redirected to an unhelpful webpage.
It is surprising to me that Adobe released a product with a known bug (per client support), no fix, and no estimated time of fix.
Please help.
AdChoices