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Unable to mark faces on new photos

New Here ,
Sep 02, 2024 Sep 02, 2024

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Earlier this year I upgraded to Elements 24 from Elements 22. It’s installed on MacBook Pro with an M3 Pro chip, 18 GB memory and operating on Sonoma 14.4.1.  I’m unable to mark faces on any new photos (although I can mark faces on photos that were in my library prior to upgrading).  When I attempt to mark a face, I get the pop-up “people analysis is yet to be performed on the selected media” and when I start the analysis, the “analyzing your media” pop-up appears, but immediately crashes/stops.  I’ve tried restoring the catalogue from a backup and uninstalling and reinstalling Elements, but neither has fixed the issue.

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Mac , Organizer , Problem or error

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Community Expert ,
Sep 20, 2024 Sep 20, 2024

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Sorry for a late response to your post.  Hopefully, the face recognition analysis has now been completed and you are no longer facing this issue.

I know very little about Macs and I'm not sure what you can do to force the face recognition to complete, if it has not done so already.  How many new photos have been imported?  Do you ever see a face recognition status appear in the lower right of the screen?  The only suggestion I can make is to go to Edit>Preferences>Media Analysis, uncheck all the boxes, reboot your computer and then check all the boxes again.  Also, if you have auto sync turned on, turn it off.

 

If none of that works, I suggest you try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page and clicking on the chat button in the lower right corner of the page. Make sure you are signed into your Adobe account and try typing Agent when the chat window opens.  With your permission, support can take charge of your computer and perhaps figure out the problem.

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