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Unable to retrieve account details due to defunct email

New Here ,
Sep 08, 2022 Sep 08, 2022

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I recently had to reinstall my OS due to a system crash and am looking to reinstall elements which I purchasedsome years ago.  The email I used to sign up is no longer valid so I don't know where to start as trying to find a method of contacting customer service is proving diffiucly at best.

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Download and install , How to

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Community Expert ,
Sep 08, 2022 Sep 08, 2022

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You can start a chat session with Adobe Support by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  Hours of operation are listed in the link.

 

However, I believe your old email address is only used as a user name to identify you.  If you remember your old password, you can sign into your Adobe.com account and obtain a link to download your purchased software.  Click here to see if you can sign into your account. If you don't remember your password, I don't know whether you are going to be able to retrieve your account information unless you provided a secondary address or telephone number in your account profile.

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