Unable to share photos via email in PSE21

[DD1578]

My wife and I are both using PSE21 utilizing Windows 10 and Outlook for email. Both PC's are set up the same way for PSE21 including the email profile in Preferences. I have no problems sharing photos by email using PSE21 but she cannot. When she presses Next after having selected the photo and recipient, there is a quick flash in the middle of the screen with the thumbnail photo and a message,I think, "preparing file" and then no email is created.

[Peru Bob]

Are you both using the same version of Outlook?

Is her firewall or antivirus blocking it?

[DD1578]

We are both using Office 365 with the latest version. I turned both the anti-virus and firewell security off on her computer and still saw the same quick flash and no email sent.

[Peru Bob]

Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html