I've been using an older version of Photoshop Elements version 15 on my old pc (Windows). I've got a new pc and I wanted to transfer the license to my new pc(Windows). The issue is on my old pc where when I try to sign-out to deactivate it, it wouldn't let me sign-out thus I am unable to activate the license in the Photoshop Elements app on my new pc. What could be the cause for this or is there a solution to permanently deactivate it on my old pc?
Have you received an answer? I had the exact same issue - except in my case I took a lightning strike which disabled the computer - and when I went to re-load PSE 14 into a newer computer - I get the email that I must disable the earlier computer. I contacted Adobe help - who did 'something' - told me to uninstall and then re-install PSE via a link she sent - and, I got the exact same message again. When I got back to the 'help' contact, she said that I needed to go to this link and that they weren'e supporting PSE 14 any longer. If you find a way to disable the earlier computer - please let me know.
Suggest that you call Adobe directly. Explain to the agent that you need to deactivate the software license so that you can install on a new machine. Tell the agent that you do not require support for using the product, just deactivation. If you don't get anywhere, ask to speak to a supervisor.
Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset: https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.