Unable to sign-out in the app to deactivate license

New Here ,
Sep 15, 2021 Sep 15, 2021

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Hi,

I've been using an older version of Photoshop Elements version 15 on my old pc (Windows). I've got a new pc and I wanted to transfer the license to my new pc(Windows). The issue is on my old pc where when I try to sign-out to deactivate it, it wouldn't let me sign-out thus I am unable to activate the license in the Photoshop Elements app on my new pc. What could be the cause for this or is there a solution to permanently deactivate it on my old pc?

 

Cheers!

 

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Actions , How to , Problem or error , Windows

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Have you received an answer?  I had the exact same issue - except in my case I took a lightning strike which disabled the computer - and when I went to re-load PSE 14 into a newer computer - I get the email that I must disable the earlier computer.  I contacted Adobe help - who did 'something' - told me to uninstall and then re-install PSE via a link she sent - and, I got the exact same message again.  When I got back to the 'help' contact, she said that I needed to go to this link and that they weren'e supporting PSE 14 any longer.  If you find a way to disable the earlier computer - please let me know.

 

Thanks.  Good Luck.  Gary

 

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Adobe Community Professional ,
Sep 16, 2021 Sep 16, 2021

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Suggest that you call Adobe directly. Explain to the agent that you need to deactivate the software license so that you can install on a new machine. Tell the agent that you do not require support for using the product, just deactivation. If you don't get anywhere, ask to speak to a supervisor.

Reach us by phone (adobe.com)

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Adobe Community Professional ,
Sep 16, 2021 Sep 16, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

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