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Unable to update Elements 2022 [was: Alessandro]

New Here ,
Dec 18, 2022 Dec 18, 2022

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Hi, I can't update my version of Photoshop Element 2022
Going to Help>updates I can't log in. Can you help me??
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Download and install , Mac

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correct answers 1 Correct answer

Community Expert , Dec 18, 2022 Dec 18, 2022

If the Help>Updates is greyed out, it means that there are no updates.  If you want to upgrade to Elements 2023, you have to buy it as a separate program.  If you purchase from Adobe, you are entitled to a prior user discount. 

 

(And I don't think you can get to the Help menu unless you are already signed into your account - unless you are in Trial mode.  That is why I am assuming you  mean that the updates menu choice is greyed out/inactive.)

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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If the Help>Updates is greyed out, it means that there are no updates.  If you want to upgrade to Elements 2023, you have to buy it as a separate program.  If you purchase from Adobe, you are entitled to a prior user discount. 

 

(And I don't think you can get to the Help menu unless you are already signed into your account - unless you are in Trial mode.  That is why I am assuming you  mean that the updates menu choice is greyed out/inactive.)

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Thanks for your help. 
I ask you one more thing. Is there a way to see what is the current version of my Element 2022. If I look in about Photoshop Element it tells me that the version is 20.0 ??

 

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Yes, the version that is marketed as Elements 2022 is actually Version 20 of the program.  That is confusing for many users.

Snap_2022.12.28_14h0m8s_003.png

 

 

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