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Unhappy

New Here ,
Mar 02, 2024 Mar 02, 2024

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My 2022 Elements which I was using trouble free for two years suddenly stopped working after a MS upgrade.  Adobe say they only have a record of my purchasing, then cancelling the version.  I know I did purchase then cancel because shortly after I made the purchase I was advised that PS Elements was on special offer at half price.  Adobe allowed me to cancel, then I remember re-purchasing the same at approx 50% reduction.  Unfortunatly I don't have any record and neither does Adobe.  A colleague at my photography club has had similar issues with Adobe and many other colleague at my club are displeased with PS generally and are looking elsewhere for photo editing software.  Anyone wish to comment ?  Sending kind regards to all who read this post. 🙂

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Mentor ,
Mar 02, 2024 Mar 02, 2024

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You're basically out of luck.   "  Unfortunatly I don't have any record and neither does Adobe."   

You're looking elsewhere because you didn't keep track of a purchase?    Really don't see how that it Adobe's problem.  Adobe simply does not forget.  I have purchases I've made 14 years ago in my adobe account. 

What you describe "Adobe not having any record" generally means you made the purchase elsewhere (Not from Adobe).

Here is a link to the 30 day trial (There is no reason to "look elsewhere"):

https://www.adobe.com/products/photoshop-elements/free-trial.html

Good luck.



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