What OS are you using? If you are using Windows, you cannot import HEIF files into Elements 2019. And you presumably have the latest update to 2019 since the menu item is greyed out. The solution is to use the iPhone Photos app Automatic setting to Transfer to Mac or PC. This will convert HEIF photos to jpeg when imported to your computer.
Depending on your iPhone model, you may need Adobe Camera Raw version 13.x to import raw photos. There is a workaround that may allow you to update Adobe Camera Raw. See the instructions here.
I will check out what version of ACR can be used with Elements 2019 (Windows) and let you know.
Thank you. I am on Windows 10. It makes me angry that a product that I bought less than 2 years ago is useless if pics are taken with an iphone. I will try your workaround.
I have been unable to update Elements 2019 to ACR 13.x. The highest I could get with the plug-ins on my machine was ACR 12.0. That particular plug-in is not available on the plug-ins download page. So, if you want to try the workaround, I would follow the instructions on my last post and then download the ACR 12.4 plug-in that is available there.
Is this a case where manually installing ACR 13.4 won't work? I haven't tried doing with PSE 2019.
@Glenn 8675309, yes I tried the workaround with Elements 2019 and couldn't get 13.4 to work with it. This is perhaps to be expected because ACR 13.x was a huge upgrade with a new UI. I have been successful installing the ACR plug-in into Elements 2020, 2021 and now 2022.
Since it is impossible to import Photos from my iphone I wanted to update my registered version of PSE 2019, but under Help>Update the Update button is no longer active, so updates are no longer possible!?!
How can I fix this to get the latest updates for my PSE product.
Since the most important camera manufacturers insist on creating a new raw format for each new camera model and don't use the DNG universal raw format like some other smart manufacturers, that means that no converter, Adobe or third-party issued before the arrival of the model on the market, will recognize the new format.
The old answer from Adobe has been to issue the free DNGconverter to batch convert a whole folder of unsupported raw formats to DNG raw format. An additional batch step, but free and with the same quality. This free feature is also available for third party converters.
The workarounds to install the camera profiles of the full Photoshop ACR plugin mentioned in the other posts are interesting for relatively new PSE versions.That does not restore the features of the full Photoshop missing in the reduced ACR module for Elements.
If you don't have a very new camera, it does not make sense to update the camera raw module, there is nothing worth it. On one hand, you get a lot of new profiles, on the other you get a worse crop tool.
I'm using PSE 2021 and not able to open Myriad Arabic PDF font file.
Please Help me ;(