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Updates Have been disabled for this machine

Explorer ,
Mar 03, 2019 Mar 03, 2019

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Adobe Elements 2019.  When I try to run updates, i get "updates have been disabled for this machine. Please contact your administrator"

Windows 10, the adobe update service is running. I get a prompt saying there is an update available when I launch elements Organizer, but when I click install, i get that message.  I've looked in registry and cant figure out where this block is coming from?

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correct answers 1 Correct answer

Community Expert , Mar 03, 2019 Mar 03, 2019

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

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Community Expert ,
Mar 03, 2019 Mar 03, 2019

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Explorer ,
Mar 03, 2019 Mar 03, 2019

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I tried that but receive the same error. The program generating the dialog box is Adobe update helper.

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Community Expert ,
Mar 03, 2019 Mar 03, 2019

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Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

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New Here ,
Mar 08, 2021 Mar 08, 2021

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I renamed this file just in case I needed to not delete it.. renaming it to Delete-AdobeUpdateAdminPrefs.dat worked well.
Thanks for the solution Jeff!

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Worked like a magic! Thanks!

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New Here ,
Feb 25, 2023 Feb 25, 2023

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if file not found what to do 

 

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Community Expert ,
Feb 25, 2023 Feb 25, 2023

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Tanishq,

 

What operating system and version of photoshop elements are you using?

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New Here ,
Feb 25, 2023 Feb 25, 2023

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I am using windows 10
And photoshop 2023

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Community Expert ,
Feb 25, 2023 Feb 25, 2023

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You looked in both

 

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

 

and

 

C:\Users\<YourUserName>\AppData\Local\Adobe\AAMUpdater\1.0

 

 

 

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New Here ,
Feb 25, 2023 Feb 25, 2023

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Yes i have looked for both

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Community Expert ,
Feb 25, 2023 Feb 25, 2023

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You may have to contact Adobe Support:

https://helpx.adobe.com/contact/phone.html

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New Here ,
Oct 24, 2019 Oct 24, 2019

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Deleting the file did nothing for me.  After deleting and relauching on closing it pops up everytime.

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Community Expert ,
Oct 30, 2019 Oct 30, 2019

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MAC_2979,

 

What version of photoshop elements and operating system are you using?

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New Here ,
Oct 31, 2019 Oct 31, 2019

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I have 2019.

 

Just before you posted this I got an email tyo try the below and it worked.  I was deleting that file from a different location!

 

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

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New Here ,
Mar 30, 2020 Mar 30, 2020

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This worked for me perfectly on MacOS Catalina 10.15.4. Its been driving me mental for months! I now have 11 updates on my Creative Cloud 🙂

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Also, just so you know, when I changed the file type of DAT to TXT and open it in TextEdit (before I deleted it), it showed this.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Preferences>
<Suppressed>1</Suppressed>
</Preferences>

 

So for whatever reason, it was set to not allow updates? Deleting that file allows it all to update perfectly.

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New Here ,
Apr 30, 2020 Apr 30, 2020

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Same for me under MacOS Mojave, it's even been years I had this update issue.

Thank god, not it's solved, just by deleting this file !

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Hi I have the same problem but I have installed the Mac OS Big Sur and the LR version 9.0 I have this warning appears when I upgrade would have to do on the Mac 

 

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New Here ,
Feb 09, 2022 Feb 09, 2022

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I did this procedure in big sur and it also worked! Thank you very much

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New Here ,
Nov 29, 2022 Nov 29, 2022

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I cant find this file location in my system, windows 11 please help

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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default214,

 

What version of photoshop elements do you have?

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New Here ,
Nov 29, 2022 Nov 29, 2022

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It's premiere pro version 22 and when i try to update.. error shows - updates have been disabled for this machine. contact administrator. 

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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You would most likely get a better answer if you asked in the Premiere Pro forum:

https://community.adobe.com/t5/premiere-pro/ct-p/ct-premiere-pro

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Try checking the content of C:\Users\<YourUserName>\AppData\Local\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat and see if any setting stands-out that might be causing the issue.

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