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Upgrade Elements 2023 funktioniert nicht

New Here ,
Dec 10, 2022 Dec 10, 2022

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Hallo zusammen,

ich habe einen Lizenzschlüssel für ein Upgrade Elements 2023 gekauft und möchte damit die Version 2020 (Windows) ersetzen.

Leider kommt immer der Fehler das die Anmeldung fehlgeschlagen sei, obwohl vorher die Meldung "Anmeldung erfolgreich" kam.

Bilder hier im Verlauf

 

Hat irgend jemand eine Idee, wo der Fehler liegen könnte?

Vielen Dank bereits im Vorraus.

Unbenannt.JPG

Adobe anmeldung.JPG

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Bug , Download and install , Problem or error , Windows

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.  Chat sessions are also only available during the designated hours.

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New Here ,
Dec 10, 2022 Dec 10, 2022

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Vielen Dank für den Tipp. Der Support ist in Deutschland erst wieder am Montag erreichbar und ich hatte gehofft das jemand die Lösung vorher für mich hätte.


Beste Grüße

Jörg

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Tell us in more detail what you have done before the error message appears and we can see if we have any other suggestions. 

Do you still have Elements 2020 installed on your computer?  If not, when you are asked to enter the serial number for the upgrade 2023 version, l believe you need to enter the 2020 serial number. 

 

 

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Hello Greg,

thank you very much for the support.

The problem with me was the firewall.
After I turned it off for a short time, the upgrade worked as well.

Many thanks from the beautiful Eifel (Germany)

Jörg

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